CCNG
MARCH 15, 2023
In theory, the more channels available, the less that voice — and therefore humans — will matter. But people still want to connect with people. With all the investment in technology and AI in call centers, where does that position human-to-human conversations?
Callminer
MARCH 15, 2023
Read this blog to better understand conversation intelligence, how it works, its benefits, and what to look for when selecting a conversation intelligence platform
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Abby Connect
MARCH 15, 2023
A customer calls. Your receptionist answers and makes a fantastic first impression on your behalf—they’re charming, well-informed, and manage to forward a happy, engaged potential customer to your phone line. But what happens next is up to you.
Cisco - Contact Center
MARCH 15, 2023
These days, flexibility, adaptability, and agility are vital. Organizations must be able to take advantage of opportunities as they arise, amid economic and supply chain uncertainties.
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
Contact Center Pipeline
MARCH 15, 2023
Exceptional customer experiences (CXs) are critical to short- and long-term business success. Because of this, it’s instrumental to have a detailed understanding of what occurs during each customer interaction and along the customer journey.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
MARCH 15, 2023
We’re honored to be named Industrial IoT Innovation of the Year in the 2023 IoT Breakthrough Awards for our Cisco Catalyst IR8300 Rugged Series Router.
Bill Quiseng
MARCH 15, 2023
Instead of “Hire for attitude, not aptitude” or “Hire for personality, train for skills”, remind yourself when you recruit to Select for passion, not past performance. You hire an employee.
Cisco - Contact Center
MARCH 15, 2023
We know that technical skills are essential for site reliability and software engineering positions.
AWS Machine Learning
MARCH 15, 2023
Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
delighted
MARCH 15, 2023
There’s no question that the experiences customers have with your brand make an impact on your bottom line. In fact, recent data from the XM Institute shows that consumers are 2.6x more likely to purchase after a 5-star experience than after a 1- or 2-star experience. What’s more, they’re 3.7x
Transparent BPO
MARCH 15, 2023
Customer satisfaction has been on the decline recently in many businesses across a variety of industries.
Select VoiceCom Blog
MARCH 15, 2023
E-commerce customer service is a great way for retailers to streamline business processes and minimise friction online. Learn more about it in this article! The post E-Commerce Customer Service: A Beginner’s Ultimate Guide appeared first on Select VoiceCom.
Abby Connect
MARCH 15, 2023
Incoming calls are referrals, customers, leads, partners… and sometimes the calls are solicitors, scammers, spammers, and mistakes. When the phone rings it’s either an opportunity or a complete waste of time (and more time than you think). That’s a pretty big gamble.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Education Services Group
MARCH 15, 2023
Voice of the Customer (VoC) programs are extremely valuable for collecting customer feedback and deeper insights into the health of your customer relationships. A good VoC program is comprehensive and involves gathering feedback from many different channels.
CSM Magazine
MARCH 15, 2023
Kevin McGachy, Head of Solutions, Sabio Group explains how data powers excellent CX delivery for contact centre advisors.
Hello Customer
MARCH 15, 2023
There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable.
CSM Magazine
MARCH 15, 2023
When it comes to capturing the magic of your wedding day, choosing the right photography agency can make all the difference. If you’re getting married in Los Angeles, you’re in luck – there are plenty of talented photographers and agencies to choose from.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Zappix
MARCH 15, 2023
In today's fast-paced business world, providing an exceptional customer experience has become more important than ever before. With customers having a wide range of choices available at their fingertips.
CSM Magazine
MARCH 15, 2023
Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry. Despite many documented market and economic challenges, many brands continue to invest heavily in e-commerce marketing.
24-7 InTouch
MARCH 15, 2023
To truly succeed in the gaming industry, you must proactively nurture gamer loyalty. Since 2011, the gaming industry’s market size has exploded from a respectable $38.62 billion to a staggering $90.13 billion as of 2022. The surging popularity of video games has fueled this meteoric growth.
TCN
MARCH 15, 2023
WHATACA International Spring IGNITE Conference brings together credit and collection professionals from across the country. The post TCN To Showcase New Workforce Engagement Suite for its Contact Center Platform at 2023 ACA International Spring IGNITE Conference appeared first on TCN. Press
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
JustCall
MARCH 15, 2023
With the rise in global internet access, e-commerce businesses are booming worldwide. Global retail-e-commerce sales are expected to grow to 8.1 trillion US dollars by 2026. The competition in the e-commerce landscape is increasing just as fiercely.
SmartKarrot
MARCH 15, 2023
Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.
JivoChat
MARCH 15, 2023
One doubt many Instagram users have is: “can you see who watched your reels?” ” That’s an important question because people want to know who is following up closely on their content, and identifying the viewers helps with that.
JustCall
MARCH 15, 2023
In sales and customer relations, calling prospects or leads manually can consumer valuable time and resources. This is where web dialers come in, as they supplant this manual labor with automation.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
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