ChurnZero
AUGUST 20, 2021
If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. When distinguishing between these two customer-facing functions , the customer may think: “eh, tomayto, tomahto.” Afterall, from the customer’s perspective, you’re still all the same company, right?
ShepHyken
AUGUST 20, 2021
This week we feature an article by Ray?Blakney, CEO and co-founder of Live Lingua , a renowned online language learning platform. He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow y
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HelpCrunch
AUGUST 20, 2021
What do you usually associate with a system? A clear mechanism, perfection, or precision (choose all that apply). In the business world, for that matter, a system is something a brand would strive for at [ … ]. The post Knowledge Management System: Benefits, Types, and Examples appeared first on HelpCrunch blog.
Concentrix
AUGUST 20, 2021
Accolades presented in four categories. The post Concentrix Wins Brandon Hall Group Award appeared first on Concentrix.
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Working Solutions
AUGUST 20, 2021
In the vanguard of customer service for 25 years, Working Solutions chief executive Kim Houlne assesses the industry’s future and her company’s promising outlook in a recent Dallas Business Journal interview. Houlne talks about how Working Solutions sustains service and sales for clients, existing and new, during the ongoing pandemic in the story, “DFW firm […].
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Working Solutions
AUGUST 20, 2021
In the vanguard of customer service for 25 years, Working Solutions chief executive Kim Houlne assesses the industry’s future and her company’s promising outlook in a recent Dallas Business Journal interview. Houlne talks about how Working Solutions sustains service and sales for clients, existing and new, during the ongoing pandemic in the story, “DFW firm […].
Concentrix
AUGUST 20, 2021
Accolades presented in four categories. The post Concentrix’ Investment in Staff Scores Top Industry Recognition appeared first on Concentrix.
ChurnZero
AUGUST 20, 2021
If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. When distinguishing between these two customer-facing functions , the customer may think: “eh, tomayto, tomahto.” Afterall, from the customer’s perspective, you’re still all the same company, right?
Certified Languages International
AUGUST 20, 2021
Source: Melvin Thambi from Unsplash. The population of Houston speaks 145 languages; providing patients with language services isn’t always easy, but it’s crucial. A breakdown of the racial and ethnic diversity by state based on data collected in the 2020 Census. Source: U.S. Census Bureau. Not only is Texas one of the most populous states in the U.S., it’s also one of the most diverse.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Zappix
AUGUST 20, 2021
Automation and AI have been making headlines for years as the future of business, but the time for Artificial Intelligence has officially arrived. Businesses in every sector are implementing AI solutions, and that push for the technology has only grown since the COVID pandemic. A PwC survey.
Certified Languages International
AUGUST 20, 2021
Source: Melvin Thambi from Unsplash. The population of Houston speaks 145 languages; providing patients with language services isn’t always easy, but it’s crucial. A breakdown of the racial and ethnic diversity by state based on data collected in the 2020 Census. Source: U.S. Census Bureau. Not only is Texas one of the most populous states in the U.S., it’s also one of the most diverse.
TCN
AUGUST 20, 2021
Priorities for the CFPB have shifted in 2021. Cases and regulatory updates such as Facebook. The post Updating Your Compliance Management System to Align with the CFPB appeared first on TCN.
Quality Contact Solutions
AUGUST 20, 2021
AURORA, Nebraska (August 17, 2021) ?Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. The SOC 2 Type 1 and HIPAA certification report prepared by A-LIGN ASSURANCE, a leading cybersecurity and compliance professional services firm, affirms the company’s information security practices, policies, procedures, and operations meet the SOC 2 and HIPAA standards for security, availa
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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