Certified Languages International

JANUARY 3, 2021

Looking back at 2020, we have all come a long way as we adapted to life during a global pandemic. In fact, many got through the worst of the health emergency by relying on technology to connect with others and to take care of basics like ordering food, staying in touch with family, and even consulting with a physician. In this respect, telehealth had a momentous year; according to a report published by the U.S.

Education 91

Education Technology Consulting Consulting 91

GetFeedback

JANUARY 3, 2021

Ten essential elements product managers need to build an agile customer feedback program.

Feedback 99

Feedback Management 99

Andrew Mcfarland

JANUARY 3, 2021

A former CEO often remarked that “there’s never a wrong time to do the right thing.” As we do our best to achieve a return to normal, here’s a simple way to do the right thing – focus on customers. .

Best practices 62

Best practices Customer Experience 62

GetFeedback

JANUARY 3, 2021

Ten essential elements product managers need to build an agile customer feedback program.

Feedback 78

Feedback Management 78

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Anexa BPO

JANUARY 3, 2021

BPO is certainly not a new concept. Companies all around the world have been taking advantage of this useful tool for many years. This is because commonly, budget and business needs would be better met via outsourcing than developing an entire full-time staff in-house. This costly and lengthy process includes recruiting, interviewing and hiring employees, training staff to an adequate level – not to mention benefits, healthcare packages plus many more necessary expenses involved with full-time i

outsourcing 52

outsourcing Telemarketing Healthcare Customer centricity 52

Anexa BPO

JANUARY 3, 2021

As we begin 2021, companies of all sizes will need to adapt to new ways of doing business. The importance of efficiency and exceeding customer expectations has never been greater. As businesses look to improve the way they function, those who pay special attention to their Unique Selling Point (USP), while outsourcing certain tasks will be rewarded.

outsourcing 52

outsourcing Telemarketing Business Process Outsourcing Customer retention 52

Anexa BPO

JANUARY 3, 2021

Customer service is a complex beast. We are all aware of the importance of quality customer service, but what does that really mean? There are many aspects to customer service, including accessibility, timespan, problem resolution etc. There are also various methods of carrying out customer service, such as email, telephone or call center support, online chat, social media etc.

outsourcing 40

outsourcing Customer Service Call Center Customer retention 40

Anexa BPO

JANUARY 3, 2021

We are living and operating in an incredibly volatile business climate, both politically and structurally. In order to survive, we must be incredibly flexible, resilient and evolve our business model so as to create the most promising plan of attack and guaranteed profitability. Remaining stagnant in such a fast-paced world will undoubtedly decrease the probability of success in the long term.

outsourcing 40

outsourcing Business Process Outsourcing Telemarketing Time management 40