Fri.Nov 20, 2020

Why You Should Hire an Outsourced Customer Service Company


Good customer support is absolutely vital to the health of your business. Your customers are directly responsible for the revenue you make. If you are not able to provide top-notch customer service, then your business is not likely to do well long-term.

Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service


This week we feature an article from Pawel Lawrowski, Head of Growth at Tidio. He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits.

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Your Totango Product Update -Thankful in Fiji


Hi, While the trees continue to bolster bright red and orange it is a great time of year to be grateful for what we have.

Answering Service vs. Virtual Assistant – How to Choose the Best Service for Your Business


Virtual assistants and answering services both provide exceptional service to your business. The one you choose will depend on the style of support that best suits your company; by understanding how each works, you can select the right service to work for you. What is a Virtual Assistant?

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

5 call center KPIs you need to track right now


Measure twice, cut once. Any carpenter will tell you that. The same goes for contact center KPIs. Having the right metrics to measure and the tools to track them is the best way to make meaningful changes to your contact center’s performance.

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Kudos to You — and to the People We Depend on Everyday


As we find ourselves entering the strangest holiday season we’ve ever experienced, we want to be sure that while we can’t celebrate together this year, that we still give thanks to our exceptional people and clients.

The 3 Reasons Customers Pushback or Ask for a Supervisor, and What to Do About It

Myra Golden

If a customer gives you pushback, argues, or asks for a supervisor, one of the three things is going on: The customer doesn’t trust you The customer fears something The customer sees you as a threat to getting what they want.

Your Ultimate Guide to Employee Engagement Surveys

ProProfs Chat

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. Their efforts are aligned to the business goals. They act as role models to other employees by setting a standard benchmark.

[Webinar] CFPB Final Debt Collection Rule & What it Means for Financial Services


Watch the on-demand webinar about the latest CFPB ruling. Learn how the new mandates impact debt collection and download the presentation deck here. See the full transcript below. Full Transcript Lindsay Shelby: [00:00:00] Alright it is 11 o’clock mountain time.


6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Q&A: How To Transform Reviews Into Recurring Revenue


Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities.

How Einstein Healthcare Network putting AI into action


As the largest independent academic medical center in Philadelphia, Einstein Healthcare Network has one mission – to provide exceptionally intelligent, responsive healthcare and education for its patients.

BPO – Outsourcing Companies Improve Efficiency, Increase Profits – Part Two

Anexa BPO

If your business’s profitability could be improved, chances are so could your efficiency. There is a lot riding on a business owner – investment of time and money are at the top of that list.

How to Remove Yourself From Data Brokers

CSM Magazine

We all love to protect our own identity and space. That’s why we live in separate houses; have our own possessions, sleep in our own beds. It is important to us, that what is ours is private, and if there is a decision to make information public, it is a deliberate one.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Top Customer Success Conferences in 2021


Mark Your Calendars Now! . Think back to the last time you or your team attended a conference or expo in person. If you’re like most of the world, it was probably back before March of 2020 when everything changed.

Six Things Customers May Be Reluctant to Share With Auto Insurers

CSM Magazine

Like most things in life, when people are shopping for car insurance, they are looking for a deal. Saving money is the name of the game, so it’s not surprising that when filling out a car insurance application, many people lie or omit information in order to try to get a lower rate.


Nov 20 – Customer Success Jobs


Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

BPO – Outsourcing Companies Improve Efficiency, Increase Profits – Part One

Anexa BPO

As a business owner, you must work incredibly hard to achieve a certain level of success and profitability. This is no easy feat, and requires the utmost care and knowledge when it comes to industry evolution and growth so that you can remain on top.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Top 10 Customer Relationship Management (CRM) Trends for 2021


Evolving times have led the CRM (customer relationship management) system to boost up from a mere tool to an all-in-all contact management software. To be a vital part of the game and to give your business an edge over the competition, being aware of some of the best CRM trends could favor you.

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Call Center Solution Strategies for Success in Today’s World


In today’s world, everyone is on-the-go, always to the next objective or goal. Call centers. The post Call Center Solution Strategies for Success in Today’s World appeared first on TCN. Cloud Call Center Software

Delighted’s retail customer experience guide for 2021 and beyond


Historically, the backbone of retail has been predicated around selling goods from a physical location. In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use.

4 Tips for Communicating Effectively With Customers Over Live Chat


Share This Story Consumers want answers, and they want them right away. Slow customer service can result in lost opportunities for businesses across all industries. That’s why live chat is more popular among businesses and corporations than ever before.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

CEO update: Global telecommunications infrastructure


With confirmed Covid-19 cases now exceeding 56 million across the globe, Europe and North America seeing a second wave of cases, some areas are now returning to restricted movements. Here at Spearline, we continue to monitor the pandemic's impact on global telecoms infrastructure.

Improving Quality and Performance in Customer Experience

Brad Cleveland

Today’s generation of quality, performance, and customer experience initiatives is building on a rich history. Naturally, new ideas and methods will follow. But some core themes have emerged from these management advances—principles that are guiding current developments.