Want to Cut 66% of Call Mistakes? Lower Your Agents’ Stress
Balto
APRIL 10, 2023
Share on Twitter Share on Facebook Share on LinkedIn Share on Email In our 2021 Agent Report , we found that human error — not a lack of training or coaching — was the cause of nearly 66% of mistakes on a call. In general, agents know the right thing to say or do when a call goes awry, they just forget, get nervous, or get bored and slip up. Is this surprising?
Let's personalize your content