Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and Employees
Contact Center Pipeline
JANUARY 20, 2021
Everyone could use a little more empathy these days. The desire to feel heard and understood is a basic human need, and one that has a proven impact for companies. Numerous studies have linked empathy in the workplace to increased revenue and higher employee and customer satisfaction. It’s no surprise then that the demand for […].
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