Great Customer Service = Increased Topline Revenue
Anexa BPO
FEBRUARY 11, 2023
In today’s fast-paced business environment, contact centers are a crucial component of any organization’s customer engagement strategy. However, according to a recent study by Forrester, many contact centers are not fully realizing their potential to drive revenue and improve customer satisfaction. The study found that contact centers are leaving money on the table by not leveraging their resources effectively.
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