ShepHyken

JUNE 8, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Marketers Underestimate How Loyal Customers Are and Don’t Understand What Drives Their Loyalty by Adrian Swinscoe (CustomerThink) We are now just over a third of the way through 2025, and it’s fair to say that, regardless of where you are in the world, the average consumer

Customer Service 180

Customer Service Feedback Customer centricity Customer Experience 180

PeopleMetrics

JUNE 8, 2025

What Gen Z and Millennials really want (and why most companies miss the mark) Gen Z and Millennials aren’t just looking for a product to buy or a place to work. They’re looking for alignment. Alignment with their values, their emotional wellbeing, and their financial situation. Loyalty isn’t about perks anymore for these generations. It’s about emotional ROI.

Marketing 62

Marketing Surveys Personalization Management 62

Abby Connect

JUNE 8, 2025

Artificial Intelligence (AI) : Artificial intelligence or AI refers to computer systems that can perform functions previously only capable of being performed by human intelligence. With AI, computers are able to reason, problem-solve, and make decisions based on very complex instructions and “learning”. AI Receptionist: An AI receptionist is a computer system that answers phones on behalf of businesses in a human-like manner.

Personalization 52

Personalization Technology 52