ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. These are great strategies to help take care of your internal customers. – Shep Hyken. Cross-departmental collaboration is a reflection of a healthy internal culture. When employees feel comfortable working together, communicate effectively, and understand each other’s roles and functions within the system, your customer feels

Surveys 206

Surveys Feedback Customer Service Management 206

Influitive

MARCH 3, 2017

As a content marketer, everything you do revolves around producing the best content as quickly as possible. However, in a world where competition for views is high, how can you strike a balance between quality and quantity? Sujan Patel, author, blogger, public speaker and co-founder of multiple startups including Mailshake and Narrow, has an answer.

Marketing 91

Marketing B2B 91

LiveChat

MARCH 3, 2017

For many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking techniques, and the word itself gets more and more popular over time. But is it a buzzword only? It’s said that thanks to growth hacking, Facebook reached 500 million users. LinkedIn grew from 2 million to 200 million users by implementing a technique that allowed users to create public profiles.

Analytics 71

Analytics Metrics Marketing Advertising 71

Amity

MARCH 3, 2017

​As a CSM, a key focus of your day to day activities will be to maintain constant communication with your clients. Throughout their customer journey, there’ll be a number of touchpoints and you’ll most likely be dealing with different stakeholders throughout the way. Frequent support and communication will be key, and the basis for building healthy relationships with stakeholders.

SaaS 60

SaaS Metrics Feedback Management 60

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Mindtouch

MARCH 3, 2017

Back in 1997, Michael Cox and David Ellsworth first coined the term “big data” as we understand the term today. For Cox and Ellsworth, “big data” names the challenge of visualizing extremely large amounts of computer data that (in those days) exceeded the capacities of local systems. Since then, big data has only gotten bigger. As everyday devices begin to come online, the most mundane actions are being recorded by companies to help understand our habits better.

Big data 48

Big data CRM Metrics Marketing 48

ForeSee

MARCH 3, 2017

The level of “Grit” a person has could be as important, if not more, than having talent and luck when it comes to achieving success. So says 2017 ForeSee Summit. The post How much Grit do you have? Take this quiz ahead of 2017 ForeSee Summit appeared first on ForeSee.

Personalization 40

Personalization Customer Experience 40

CSM Magazine

MARCH 3, 2017

Bill Hogg looks at some key motivational methods that you can use with your team right away. Inspiring leaders recognize that money is not the main reason people come to work. Sure, it’s the primary motivator for why we work—but once the concept of comparable pay for comparable work has been addressed, it fails to inspire passion in the workplace. Truly understanding the real reasons why most people turn up for work day after day, year after year, is the top priority for leaders wanting to get t

Morale 40

Morale Personalization Management 40

Talkdesk

MARCH 3, 2017

One week after Talkdesk topped GetApp’s list of Call Center Leaders , another third-party analyst has released an industry report with Talkdesk leading the way. Data from G2 Crowd ’s most recent industry overview named Talkdesk a High Performer in the contact center industry based on reviews from real users. Talkdesk’s reviews are great, receiving four- or five-star ratings in 95% of reviews.

Contact Center 57

Contact Center Contact center software Call Center Enterprise 57

USAN

MARCH 3, 2017

Two of the most critical issues companies deal with when deciding on the right omnichannel solution are what it costs and how it’s controlled. The cost of installing and maintaining a sophisticated omnichannel operation is as low as it’s ever been, for three reasons: The cost of all the pieces of compute-network-store infrastructure becomes cheaper and simpler in the Cloud.

Construction 40

Construction Engineering Technology Management 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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