AWS Machine Learning

APRIL 24, 2025

This blog post is co-written with Renuka Kumar and Thomas Matthew from Cisco. Enterprise data by its very nature spans diverse data domains, such as security, finance, product, and HR. Data across these domains is often maintained across disparate data environments (such as Amazon Aurora , Oracle, and Teradata), with each managing hundreds or perhaps thousands of tables to represent and persist business data.

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Enterprise Construction Scripts APIs 116

TechSee

APRIL 24, 2025

There’s a painful irony at the heart of smart home innovation. Consumers invest in connected devices (cameras, doorbells, thermostats) to simplify life. But when setup goes sideways due to WiFi issues, that “smart” experience suddenly feels pretty dumb. Frustrated customers pack up the product, initiate a return, and share their disappointment online.

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Upselling Average Handle Time Self service First call resolution 124

AWS Machine Learning

APRIL 24, 2025

Customers today expect to find products quickly and efficiently through intuitive search functionality. A seamless search journey not only enhances the overall user experience, but also directly impacts key business metrics such as conversion rates, average order value, and customer loyalty. According to a McKinsey study , 78% of consumers are more likely to make repeat purchases from companies that provide personalized experiences.

Engineering 116

Engineering APIs Enterprise Accountability 116

ROI CX Solutions

APRIL 24, 2025

Read time: 11 min. Table of Contents Introduction Call center scripts play a vital role in enhancing agent productivity. Scripts provide structured guidance for handling customer interactions effectively, streamlining communication and reducing training time. Scripts also ensure consistency in brand voice, professionalism, and customer satisfaction.

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Scripts Call Center Upselling Feedback 92

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Callminer

APRIL 24, 2025

The retail climate for 2025 is a bit uneasy. But AI is helping retailers create more fluid, personalized experiences. Learn how AI is reshaping both the customer and frontline employee experience.

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Personalization 182

TeleDirect

APRIL 24, 2025

The Ultimate Guide to HIPAA-Compliant Call Centers for Medical and Legal Clients The Ultimate Guide to HIPAA-Compliant Call Centers for Medical and Legal Clients explores how call centers can support these highly regulated sectors by safeguarding sensitive information while delivering exceptional customer service. In todays digital-first landscape, privacy and security are not just best practicesthey are legal imperatives, especially for healthcare and legal professionals.

Call Center 62

Call Center Healthcare voip CRM 62

CSM Magazine

APRIL 24, 2025

When did sustainability become something we only associate with recycling bins or solar panels? The truth is, sustainability goes far beyond environmental effortsits about how businesses treat people, manage resources, and operate day to day. A companys approach to customer service and its handling of something as essential as water quality both reflect a deeper commitment to long-term success and responsibility.

Feedback 59

Feedback Technology Customer Service Management 59

Hodusoft

APRIL 24, 2025

Insurance Customer Retention with Contact Center Software For contemporary insurance companies, acquiring more policyholders is not good enough. Retaining them over a long period of time is critical to success. The insurance sector has become intensely competitive more than ever before. The cost of acquiring new clients continues to increase. In such a scenario, customer retention (or retention of policyholders, if you will) is the only recourse.

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Contact center software Customer retention Contact Center call center software 52

CSM Magazine

APRIL 24, 2025

Operating a business on a small scale presents numerous difficulties for owners. A significant workload exists for managing leads appointing meetings and handling payments. We have identified 5 essential tools that simplify the process of lead management, booking services, and payment handling. These solutions create substantial business value across organizations that are beginning operations or seeking to increase performance and perfection. 1. vcita When it comes to an all-in-one solution, vc

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Management CRM Healthcare Analytics 52

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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Calabrio

APRIL 24, 2025

Customer Experience Contact Center AI How Automated Quality Management is Revolutionizing Agent & Customer Experience Jump ahead What is Automated Quality Management? The Problem with Manual Quality Assurance: Why AQM is Essential Defining Automated Quality Management: How It Works Key Features & Capabilities of Top Auto QM Systems The Transformative Benefits of Automated Quality Management Implementing AQM: What to Consider Calabrio's Enhanced Approach to Automated Quality Manageme

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Quality management Customer Experience Management Coaching 52

CSM Magazine

APRIL 24, 2025

As we continue to find businesses integrating automation and AI into their customer service models, it’s important to discuss how they must maintain some level of authenticity so that their clients feel like they can trust this business. This is where programs like AI Detector scanners come into play. This technology is designed to scan text and in some cases images to learn whether or not these responses are generated by AI or human customer service agents.

Customer Support 52

Customer Support Chatbots Customer Service Technology 52

Calabrio

APRIL 24, 2025

Contact Center AI The Future is Now: How Contact Center AI is Transforming Workforce Performance & Customer Experience Jump ahead The AI Imperative in Today's Contact Centers Top Contact Center AI Trends & Use Cases How Calabrio Powers an AI-Driven Contact Center Preparing for the Future: How to Embrace Contact Center AI that Empowers Agents and Customers Fueland Future-ProofYour Growth with Purpose-Built Contact Center AI Share Book a demo Lets get started The contact center landsc

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

CSM Magazine

APRIL 24, 2025

With the rise of services like AI Girlfriend technology, it is no wonder that they were starting to have a controversial conversation about where AI should be implemented. We are starting to see artificial intelligence create AI personas that are giving you a human-like experience in various service Industries. These AI personas give you a human-like experience, whether you’re using them for a travel concierge, emotional support, or even a life coach.

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Coaching Chatbots Technology Customer Support 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Interaction Metrics

APRIL 24, 2025

Customer Effort Score (CES) measures how hard it is for your customers to get help from your customer service teams. And if youve ever had a hard time canceling a subscription or fixing a billing issue, you know exactly why it matters. Has this ever happened to you? You clicked through five help articles, waited on hold for 20 minutes, and answered the same question twice.

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Customer effort Metrics Surveys Self service 48

CSM Magazine

APRIL 24, 2025

In today’s digitally driven world, it’s no wonder that your customer experience team is often the first person that your clients or potential clients experience. Your CX team is often the face that a person sees on social media or your website long before they get into a text messaging chat or a phone call with your business. This is why it’s imperative to use a service like Portrait Pal to make your entire team look professional while also maintaining some level of reality wit

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Customer Support Personalization Marketing Customer Experience 52

Upstream Works

APRIL 24, 2025

Discover how businesses can balance contact center AI and automation with humanized service to enhance customer experiences and efficiency. The post 3 Ways to Balance Contact Center AI with Humanized CX appeared first on upstreamworks.com.

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Contact Center Customer Experience 88

CSM Magazine

APRIL 24, 2025

Benedict Geissler, Chief Commercial Officer (CCO), Netigate Netigate , a leading European provider of AI-powered customer and employee experience management SaaS solutions, has appointed Benedict Geissler as its new Chief Commercial Officer. Located at the company’s Frankfurt office, Geissler will lead Netigate’s continued business growth and strengthen its strategic focus on scaling its solutions to enterprise clients, particularly in the Nordic and DACH regions.

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SaaS Management Enterprise Strategic Value 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Brad Cleveland Blog

APRIL 24, 2025

This article was originally published earlier this month at ICMI. I get it. “Listen to customers” has become an oft-repeated clich and one that often seems to collide with daily reality. Customer feedback isn’t always positive, easy to hear or immediately valuable. Probably like you, I’ve heard and seen thousands of interactions, and some I’d happily forget.

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Airlines Feedback B2B Surveys 29

Unymira

APRIL 24, 2025

Rising software costs, audit risks, and inefficient usage make it more important than ever to manage your licenses wisely. Too often, businesses get hit with surprise charges from license audits. Thats where Software Asset Management (SAM) comes in.

Management 52

Management 52

CSM Magazine

APRIL 24, 2025

In todays fast-paced digital world, mobile gaming continues to dominate the online entertainment industry, offering instant access to casino fun wherever you are. One platform that has been making waves among online players is the gogo gold casino app download. Whether youre looking for top-tier slot games, immersive live dealer action, or seamless payment options, the Gogo Gold Casino App delivers a premium casino experience directly to your smartphone or tablet.

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Entertainment Banking Accountability Personalization 52

CSM Magazine

APRIL 24, 2025

In the fast-moving world of cryptocurrency trading, success isnt just about predicting price movementsits about managing risk relative to reward. Many traders focus only on potential profits without evaluating the downside. This often results in emotional decisions, blown accounts, and avoidable losses. Thats where the risk-to-reward ratio becomes essential.

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Marketing Best practices Accountability Management 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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