CSM Magazine

DECEMBER 19, 2024

Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associated losses. Facial recognition uses artificial intelligence (AI) algorithms to analyze an individual’s facial features to either confirm or deny their identity which makes it an

Surveys 98

Surveys Technology Personalization 98

Blueship Call Center

DECEMBER 19, 2024

Nearly every industry realizes that customer satisfaction can become an important differentiator. This is where call center outsourcing vendors and call center service providers come into play to transform the situation. Streamlining customer interactions alone is insufficient- they also allow businesses to shift their focus on core operations while ensuring high-quality customer experiences.

outsourcing 74

outsourcing Call Center Healthcare Education 74

Callminer

DECEMBER 19, 2024

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 examples of AI in the contact center here.

Contact Center 182

Contact Center Customer Service 182

TeleDirect

DECEMBER 19, 2024

The Secret to Faster Response Times in Call Centers In todays fast-paced business environment, response time is everything. Customers expect instant solutions, and a slow response can mean the difference between a satisfied client and a lost opportunity. At TeleDirect, weve mastered the art of reducing response times while maintaining exceptional service quality.

Call Center 62

Call Center Average Handle Time First call resolution Benchmark 62

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, a

Surveys 52

Surveys Accountability Feedback Government 52

MiaRec

DECEMBER 19, 2024

Are you struggling with low CSAT scores in your hospitality contact center? Are you looking for ways to automate your contact center processes and start using AI to eliminate some of your biggest pain points?

Contact Center 59

Contact Center Quality management Management 59

Concentrix

DECEMBER 19, 2024

Learn what made Concentrix a Strong Performer in The Forrester Wave: Customer Experience Strategy Consulting Services, Q4 2024.

Consulting 48

Consulting Consulting Customer Experience 48

AWS Machine Learning

DECEMBER 19, 2024

As generative AI capabilities evolve, successful business adoptions hinge on the development of robust problem-solving capabilities. At the forefront of this transformation are agentic systems, which harness the power of foundation models (FMs) to tackle complex, real-world challenges. By seamlessly integrating multiple agents, these innovative solutions enable autonomous collaboration, decision-making, and efficient problem-solving in diverse environments.

APIs 123

APIs Healthcare Construction Finance 123

OctopusTech

DECEMBER 19, 2024

Parasite SEO is a technique that can help you rank faster for more competitive keywords You do not need to have high traffic to your website or authority in your niches. Although you risk Google’s penalty, the approach is usually beneficial when you need to rank higher and for short-term projects. In this article, we what is parasite SEO and when to use or not use it.

Engineering 62

Engineering Best practices Analytics Metrics 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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AWS Machine Learning

DECEMBER 19, 2024

Generative AI offers many benefits for both you, as a software provider, and your end-users. AI assistants can help users generate insights, get help, and find information that may be hard to surface using traditional means. In addition, they can help your employees reduce repetitive tasks and focus on high-value work. However, adding generative AI assistants to your website or web application requires significant domain knowledge and the technical expertise to build, deploy, and maintain the in

Enterprise 105

Enterprise Accountability Management Technology 105

CSM Magazine

DECEMBER 19, 2024

Have you been questioning the legitimacy of Sky Crown Casino? It’s a common query, but thankfully, we’ve done a thorough investigation to bring you the facts. Let’s delve into the details of their licensing, security, and associated measures to assure you of our findings. Certification & Licensing of Sky Crown Sky Crown Casino isn’t a makeshift platform.

Banking 52

Banking Education Customer Support Accountability 52

AWS Machine Learning

DECEMBER 19, 2024

Large language models (LLMs) have demonstrated remarkable capabilities in a wide range of linguistic tasks. However, the performance of these models is heavily influenced by the data used during the training process. In this blog post, we provide an introduction to preparing your own dataset for LLM training. Whether your goal is to fine-tune a pre-trained modIn this blog post, we provide an introduction to preparing your own dataset for LLM training.

Government 103

Government Feedback Accountability Enterprise 103

CSM Magazine

DECEMBER 19, 2024

Your TikTok bio is your digital handshakea 80-character snapshot of who you are and why people should follow you. Its your first impression, and for influencers, creators, and brands, it can make or break your profiles success. A compelling bio not only attracts followers but also opens the door to collaborations and engagement opportunities. So, how do you create a bio that stands out?

Accountability 52

Accountability Personalization 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

CSM Magazine

DECEMBER 19, 2024

Cho-Time (SSF Group) enters strategic partnership with yoummday to revolutionise Its BPO operations with scalable technology and multilingual talent. The leading German business process outsourcing (BPO) provider Cho-Time (SSF Group) is partnering with yoummday, the platform for customer experience (CX) technology solutions. This collaboration enables Cho-Time (SSF Group) to utilise yoummdays platform for cost-effective, scalable expansion and access to a global multilingual talent pool availabl

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Virtual Agent Benchmark 52

CSM Magazine

DECEMBER 19, 2024

In today’s world of fierce rivalry and complex technologies, firms must create solid software systems. Failure to emphasize code quality can result in a variety of concerns, including vulnerabilities and higher expenses over time, among other challenges. For this reason, many firms conduct code reviews, also known as code audits, in which the software’s code is examined to ensure that everything is operational, secure, and spick and span.

Best practices 52

Best practices industry standards Scripts Metrics 52