ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption.

Customer Service 223

Customer Service Customer centricity Service level Marketing 223

Contact Center Pipeline

DECEMBER 29, 2017

The end of December is a great time to reflect on the past year. It’s also a time when I like to dip into our blog statistics to see which topics appealed most to readers. For 2017, not surprisingly, the emphasis was on people-centric topics. Among the articles published on artificial intelligence, the chief concern […].

Metrics 140

Metrics Sales Contact Center Call Center 140

CSM Magazine

DECEMBER 29, 2017

NameCoach is a wonderful web service that educators are using to learn student's names and pronounce them correctly. This is especially useful w/ commencement/graduation ceremonies on the horizon. The way this works is simple as a teacher creates a name/web page and then has the student's speak their names. The audio gets embedded into a page and a user can access them all on one page at anytime.

Advertising 56

Advertising Education Technology 56

COPC

DECEMBER 29, 2017

Use your call center quality program to gain deeper CX insights and drive positive change. For some time now, many organizations have marched under banners with words like “Customer First,” “Customer-Focused” or “Customer Success.” For these brands, there is an understanding that highly satisfied customers are more likely to be loyal and that loyal customers are more likely to become advocates for the brand.

Customer Experience 40

Customer Experience Call Center Surveys 40

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Jon Arnold

DECEMBER 29, 2017

Eventually, I'll transition fully from UCStrategies to BCStrategies, and hopefully this doesn't cause confusion. Two names, two websites, but the content is the same, and so are the people. Am hoping it will just be BCStrategies at some point in 2018, and I'm getting on the bandwagon now. I stand corrected on my earlier blog post, saying that our podcast about Net Neutrality was the last one for 2017.

Consulting 40

Consulting Consulting Customer Care Contact Center 40