The artificial CX reality gap
Merchants
JUNE 14, 2019
More organisations than ever see their customer experience (CX) as a competitive differentiator, yet only one in 10 are happy with their CX delivery. This gap between CX goals and results was the topic of Merchants presentation at the CX Africa 360 conference. Find out more. The post The artificial CX reality gap appeared first on Business Process Outsourcing Services | Merchants.
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