Callminer

FEBRUARY 9, 2020

To ensure your contact Center agents keep up their great work, take a look at these call center floor rules and guidelines.

Call Center 182

Call Center Contact Center 182

Andrew Mcfarland

FEBRUARY 9, 2020

Companies with high customer experience (CX) capabilities are financially stronger because of those CX capabilities. (Recall a previous post, which asserted that recessions affect the CX based on both corporate strength and existing CX capabilities.) For reference, here is link.

Customer Experience 62

Customer Experience 62

FreshGrade

FEBRUARY 9, 2020

As a parent, you wear a thousand hats to your child. At home, your child is influenced by your actions, behaviors, and beliefs. As your child grows and more time accumulates in the classroom, it’s important to stay involved in their learning. Ongoing parent engagement with teachers is important, so how and why should you build positive relationships with their teachers and how can you boost your parent involvement to benefit them positively?

Education 52

Education 52

TechSee

FEBRUARY 9, 2020

Offering fast, intuitive guidance for a wide range of issues – from device self-installation and troubleshooting to document capture and billing advice – remote video support technology allow contact center agents to see exactly what the customer sees. By eliminating the long lists of diagnostic questions that bore both reps and customers to tears, issues can be understood – and their causes identified – in seconds, rather than minutes.

Self service 124

Self service Contact Center Technology Enterprise 124

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.