ShepHyken

JUNE 22, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How to Improve Retail Customer Experiences: 12 Practical Tips (2025) by Shopify Staff (Shopify) Learn what a great retail customer experience looks like, with 12 practical tips to improve the retail experience and generate more sales.

Customer Service 190

Customer Service Scripts Surveys Customer Experience 190

Steve DiGioia

JUNE 22, 2025

This month, Sacramento kicked off a bold new cash assistance program targeting low-income parents with young children. Under the Family First Economic Support Pilot Program (FFESP), 200 selected families will receive $725 a month—starting today, June 15, 2025—and continuing for a full year. The idea is simple: give families direct cash to help them breathe easier financially.

Banking 130

Banking Accountability Finance 130

Steve DiGioia

JUNE 22, 2025

Across the country, seniors, people with disabilities, and survivors are receiving shocking letters from the Social Security Administration (SSA) demanding they return thousands—sometimes tens of thousands—of dollars in benefits. In many cases, the overpayments happened years ago. Worse yet, many recipients weren’t even aware of any mistake until the bill arrived.

Accountability 130

Accountability Personalization Finance 130

Steve DiGioia

JUNE 22, 2025

For the first time in history, the average Social Security retirement check has topped $2,000—and with July payments going out now, this month marks a major turning point for millions of Americans. But bigger checks come with new rules, shifting timelines, and critical changes every retiree should be watching. Thanks to the annual cost-of-living adjustment (COLA), policy updates, and a recent wave of high-earning retirees entering the system, the average Social Security benefit for retired worke

Government 130

Government Accountability Management Finance 130

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Steve DiGioia

JUNE 22, 2025

If you’re turning 62 this year, you could be just weeks away from unlocking a monthly Social Security benefit worth as much as $2,831. But there’s a catch—only certain Americans qualify, and the window to claim it at that rate is tighter than you think. A growing wave of newly eligible seniors is about to hit a major financial milestone: qualifying for early Social Security retirement benefits.

Banking 130

Banking Accountability Personalization Finance 130