CMS

MARCH 17, 2018

There is little that can hurt a company’s reputation and success quite like unethical behavior. Even the best companies can struggle from a lapse of business ethics that, when left unreported and unsolved, can cause disaster for even the most successful of corporations. Uber is perhaps one of the more prominent examples. A string of corporate missteps , from false advertising, theft of intellectual property, sexual harassment , and spying have all but tanked the company’s reputation and caused t

Morale 40

Morale Advertising outsourcing Management 40

Service Agility

MARCH 17, 2018

Originally published in Contact Center Pipeline, May 2012 Have you ever picked up the phone to call a business, all the while thinking "I sure hope they are unable to handle my issue during this call and I need to call them back at least once to get this resolved"? Of course not. Any contact received from a customer comes with a set of expectations, and surely one of those is that the issue will be completely resolved by the time the contact ends.

Contact Center 40

Contact Center CRM Construction Metrics 40

Natalie Petouhof

MARCH 17, 2018

Tweet Remember the flying cars in the TV series the Jetsons? Flying cars are not just for cartoons anymore! Google’s co-founder, Larry Page, has launched an autonomous flying taxi firm called Kitty Hawk. Could this mean competition for commuters and business travelers that use apps like Lyft? To reinvent personal aircraft transportation, Page invested in two flying start-ups , Zee.Aero and Kitty Hawk in 2010.

Transportation 40

Transportation Government Technology Personalization 40