Sun.Nov 03, 2019

Using Chi-Squared tests on Net Promoter® Data


In a recent post on NPS data analysis I discussed using the Margin of Error method to determine if the difference between two Net Promoter Scores® is probably real or just statistical noise. A sharp eye reader has identified that you can also use a Chi -Squared test to perform this test.


Would You Leave a Customer in Your Showroom? 5 Great Phone Skills That Will Rock Sales at Your Dealership

CallSource Insights

A great phone strategy doesn’t only help your dealership earn a good reputation; it will lead to getting more people into your dealership so you can sell more cars. You wouldn’t ignore someone who walks into your showroom, right? So why would you ignore a ringing phone?

Strategies for Social Media Customer Service Integration


Social media customer service is the evolution of modern contact center business.