Sun.Nov 03, 2019

8 Key Benefits of Using Customer Service Platform

Wowdesk Blog

It is all about cultivating a relationship with the customer! Customer is the entity which defines the success of a company, how formidable is the company will be in terms of market value, and how sustainable its growth will be in near future.

Sales 52

Using Chi-Squared tests on Net Promoter® Data


In a recent post on NPS data analysis I discussed using the Margin of Error method to determine if the difference between two Net Promoter Scores® is probably real or just statistical noise. A sharp eye reader has identified that you can also use a Chi -Squared test to perform this test.


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Would You Leave a Customer in Your Showroom? 5 Great Phone Skills That Will Rock Sales at Your Dealership

CallSource Insights

A great phone strategy doesn’t only help your dealership earn a good reputation; it will lead to getting more people into your dealership so you can sell more cars. You wouldn’t ignore someone who walks into your showroom, right? So why would you ignore a ringing phone?

Strategies for Social Media Customer Service Integration


Social media customer service is the evolution of modern contact center business.

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!