Callminer

NOVEMBER 3, 2019

Does using your product or service require too much effort from your customers? Here's an overview of customer effort score, how it works, and measuring it.

Customer effort 226

Customer effort 226

Wowdesk Blog

NOVEMBER 3, 2019

It is all about cultivating a relationship with the customer! Customer is the entity which defines the success of a company, how formidable is the company will be in terms of market value, and how sustainable its growth will be in near future. Hence, the bond between a client and a company is what pretty much define the very existence of an organization.

Customer Service 40

Customer Service Sales Feedback Customer Care 40

Genroe

NOVEMBER 3, 2019

In a recent post on NPS data analysis I discussed using the Margin of Error method to determine if the difference between two Net Promoter Scores® is probably real or just statistical noise. A sharp eye reader has identified that you can also use a Chi -Squared test to perform this test. The advantage of […]. The post Using Chi-Squared tests on Net Promoter® Data appeared first on Genroe.

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CallSource Insights

NOVEMBER 3, 2019

A great phone strategy doesn’t only help your dealership earn a good reputation; it will lead to getting more people into your dealership so you can sell more cars. You wouldn’t ignore someone who walks into your showroom, right? So why would you ignore a ringing phone? Dealers need to start paying attention to phone leads and ensuring a stellar phone performance, all the way from answering quickly, to getting the caller to set an appointment – and everything in between.

Sales 40

Sales Automotive Interactive Voice Response Coaching 40

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ChaseData

NOVEMBER 3, 2019

Social media customer service is the evolution of modern contact center business. If you don’t think so, just browse your newsfeed or timeline on your favorite social media platform and take note of just how many exchanges are happening between everyday users and company customer service representatives each day. It seems that any time someone has a problem or concern, they can quickly reach out to their favorite companies via social media.

Customer Service 40

Customer Service Call Center Contact Center Management 40