AWS Machine Learning

FEBRUARY 7, 2025

Untold Studios is a tech-driven, leading creative studio specializing in high-end visual effects and animation. Our commitment to innovation led us to a pivotal challenge: how to harness the power of machine learning (ML) to further enhance our competitive edge while balancing this technological advancement with strict data security requirements and the need to streamline access to our existing internal resources.

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ChurnZero

FEBRUARY 7, 2025

This guest post is by Sean Brookover , a CSM on ChurnZero’s award-winning CX team. Do you know who your customer teams AI champions areand are you setting them up for success? If you dont, or arent, youre missing one of the most effective ways to drive your teams AI adoption. Whats an AI champion, you ask? Even before ChurnZero launched the first AI assistant built into a customer success platform , I was experimenting with AI.

Best practices 78

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AWS Machine Learning

FEBRUARY 7, 2025

Whether youre a small or medium-sized business (SMB) or a managed service provider at the beginning of your cloud journey, you might be wondering how to get started. Questions like Am I following best practices?, Am I optimizing my cloud costs?, and How difficult is the learning curve? are quite common. AWS is here to provide a concept called starter kits.

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ClearAction

FEBRUARY 7, 2025

Influencing a CX+EX+PX-Based Way of Life is Crucial Now Lynn Hunsaker Who fuels your enterprise's growth? Customers fund salaries, budgets, and dividends Employees provide what customers need Partners deliver what customers need Accordingly, anything your enterprise is doing that's out of alignment with customer, employee, and partner needs (CX+EX+PX) is waste!

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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TeleDirect

FEBRUARY 7, 2025

Mastering Active Listening: The Key to Exceptional Customer Service in Call Centers Mastering Active Listening is a fundamental skill that sets apart the top call centers in the US from the competition. Effective communication is at the core of exceptional customer service, and active listening plays a crucial role in ensuring positive customer experiences.

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TeleDirect

FEBRUARY 7, 2025

The Power of Human Connection: The Irreplaceable Element in Building a Trusted Brand The Power of Human Connection: The Irreplaceable Element in Building a Trusted Brand is at the heart of every successful business. While technology continues to evolve, providing automation and AI-driven solutions, nothing replaces genuine human interaction when it comes to building brand trust and fostering customer loyalty.

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CSM Magazine

FEBRUARY 7, 2025

As businesses adapt to the growing demand for remote and hybrid work models, customer service is undergoing a significant transformation. At the center of this evolution lies one game-changing technologyVoIP (Voice over Internet Protocol) phone systems. If your business is looking to maintain exceptional customer support while managing a distributed workforce, heres why VoIP phone systems should be on your radar.

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TeleDirect

FEBRUARY 7, 2025

The Role of Call Centers in Legal Intake: Enhancing Efficiency for Law Firms The Role of Call Centers in Legal Intake: Enhancing Efficiency for Law Firms cannot be overstated in todays fast-paced legal industry. Law firms handle a large volume of inquiries daily, and without a structured intake process, valuable leads may be lost. Call centers specializing in legal intake help streamline client onboarding, ensuring law firms capture every potential case efficiently.

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CSM Magazine

FEBRUARY 7, 2025

Automation is reshaping how field service businesses interact with customers. By streamlining operations and enhancing communication, automation tools deliver faster and more personalised experiences. From instant support to proactive maintenance, automation tools address client needs efficiently while building trust and loyalty. Industry-Specific All-in-One Software Solutions Enhance Customer Experiences Field service businesses thrive on efficiency.

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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

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Calabrio

FEBRUARY 7, 2025

Workforce Management Transforming back office workforce management: 10 ways contact center WFM solutions can deliver beyond the frontline Share Contact centers and their frontline teams benefit enormously from todays highly advanced workforce management (WFM) technologies. With access to improved processes, support for hybrid working models and more autonomy over their schedules and work-life balance, research shows that agents are now happier, more empowered and more motivated.

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CSM Magazine

FEBRUARY 7, 2025

So, youre considering building a homenot just as a place to live, but as a smart business move? Whether youre flipping houses, renting properties, or diving into the real estate game, knowing how long it takes to build a home (and how to speed it up) can save you money, stress, and sleepless nights. Key Stages in Home Construction (And Why They Matter for Business) 1.

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Calabrio

FEBRUARY 7, 2025

Workforce Management The Top 5 Aspect Workforce Alternatives & Competitors Share Delivering exceptional customer experiences is more critical than ever in today’s competitive business landscape. Contact centers have evolved into hubs for not only providing support but also gathering insights, fostering customer loyalty, and driving revenue.

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Ambs Call Center

FEBRUARY 7, 2025

As business owners, let's be real about one thing: We all miss calls. Murphy's Law seems to dictate that the moment you step away from your desk for a split second, the most important call of the day will come through. Then comes the next hurdle that worries many business owners and is the reason you're reading this blog: apologizing for missing their call.

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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp

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Calabrio

FEBRUARY 7, 2025

Workforce Management Top 5 Verint Workforce Management Competitors and Alternatives Share In todays competitive landscape, delivering exceptional customer experiences is paramount to success. More and more, contact centers are counted on not only to support customers but provide important insights, drive loyalty, and fuel overall growth. Thats why having the right workforce engagement management (WEM) and workforce management (WFM) solutions to bolster contact center performance is absolutely cr

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Management contact center workforce Contact Center Schedule adherence 52

Outsource Consultants

FEBRUARY 7, 2025

Small businesses face unique customer service challenges. The right call center service can be a game-changer, improving customer satisfaction and streamlining operations. At Outsource Consultants, we specialize in helping SMBs find the perfect call center partner. This guide will walk you through the key steps to selecting the best call center services for SMBs.

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Help Scout

FEBRUARY 7, 2025

Help Scout hasnt wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.

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Concentrix

FEBRUARY 7, 2025

US TRUST & SAFETY MEET-UP Navigating T&S and GenAI in 2025 After 3 successful editions in Europe, the Trust & Safety meet-up by Concentrix takes on the US to for inspiring discussions and engaging connexions. Register Now March 20, 2025 4:00 p.m. 8:00 p.m.

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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

Cincom

FEBRUARY 7, 2025

Prompt response to customers while maintaining accuracy and efficiency has become an absolute mandate for businesses to thrive the fierce competition. This is where CPQ (Configure, Price, Quote) software plays a crucial role. CPQ solutions help companies automate and streamline the process of configuring complex products, determining accurate pricing based on several factors, and generating professional quotes with minimal manual intervention.

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Concentrix

FEBRUARY 7, 2025

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Cincom

FEBRUARY 7, 2025

No customer wants a complicated buying experience, and no business can afford to lose potential sales due to confusing product options or slow response times. For companies selling complex, customizable products, configuring the right solution, pricing it accurately, and generating quotes can be daunting. As a result, sales teams often find themselves spending more time managing configurations than actually sellingwhile customers grow frustrated with delays, errors, and constant back-and-forth a

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Concentrix

FEBRUARY 7, 2025

US TRUST & SAFETY MEET-UP Navigating T&S and GenAI in 2025 After 3 successful editions in Europe, the Trust & Safety meet-up by Concentrix takes on the US to for inspiring discussions and engaging connexions. Register Now March 20, 2025 4:00 p.m. 8:00 p.m.

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Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Hodusoft

FEBRUARY 7, 2025

How Multi-Tenant IP PBX Solves Scalability Issues for Hosted Service Providers? “Do Hosted Service Providers (HSPs) face scalability issues and challenges?” This question may come to your mind after reading the headline. After all, Hosted Service Providers, alternatively known as Cloud Service Providers, are known for the robust scalability they provide.

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Concentrix

FEBRUARY 7, 2025

Stay ahead of emerging threats with authentication solutions for a secure, scalable environment that protects your workforce and sensitive data.

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Technology 48

AWS Machine Learning

FEBRUARY 7, 2025

This is a guest post co-written with Tim Krause, Lead MLOps Architect at CONXAI. CONXAI Technology GmbH is pioneering the development of an advanced AI platform for the Architecture, Engineering, and Construction (AEC) industry. Our platform uses advanced AI to empower construction domain experts to create complex use cases efficiently. Construction sites typically employ multiple CCTV cameras, generating vast amounts of visual data.

Construction 66

Construction Analytics APIs Big data 66

PeopleMetrics

FEBRUARY 7, 2025

If you want leadership to invest in VoC, theres only one surefire way to get their attention: show them the money. When I wrote Listen or Die in 2017, I made it clear that proving ROI is the fastest way to gain executive buy-in for VoC. The best way to do this? Demonstrate how improving customer experience impacts business outcomes like reducing churn, increasing revenue, and strengthening brand loyalty.

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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AWS Machine Learning

FEBRUARY 7, 2025

Data science teams often face challenges when transitioning models from the development environment to production. These include difficulties integrating data science teams models into the IT teams production environment, the need to retrofit data science code to meet enterprise security and governance standards, gaining access to production grade data, and maintaining repeatability and reproducibility in machine learning (ML) pipelines, which can be difficult without a proper platform infrastru

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