What is a Cloud Contact Center?
Bright Pattern
JULY 31, 2019
Contact centers handle thousands of communications a day from clients and users. To handle these calls and digital interactions, infrastructure is required that includes sophisticated hardware and software for each channel. In the past, trained IT personnel were needed to maintain and upgrade the infrastructure of the call center. Ranging from replacing aging hardware to increasing the capacity of the call center, maintaining the call center was seen as an expensive necessity.
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