Fri.Jun 07, 2019

6 Email Management Tips That Can Increase Your Productivity By 90%

ProProfs Blog

Email is still a crucial channel to master if you want to be successful. Brands have been sending more emails than ever, and marketers consider emails to be among the most effective online communication channels.

Call Management: Your Guide to Better Phone Experiences

CallSource Insights

Introduction. For companies that have an appointment-based business model, the phone plays a vital role. Products or services cannot be sold solely on the internet or in brick-and-mortar stores.

Why Facility Management Leaders Need B2B Customer Support Software

B2B Customer Service Blog - TeamSupport

The facility management industry is unique. You’ve got customers with all different types of buildings and a wide array of needs and demands. This means there’s isn’t a “blueprint” for how to deal with customer issues as they arise. Fortunately, B2B customer support software exists to help!

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Guest Blog: Connect With Your Customers & Watch Your Business Grow

ShepHyken

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Happy Employees Make Happy Customers

Beyond Philosophy

Happy Employees Make Happy Customers. When your employees are happy, they are more likely to make your customers happy. Common sense dictates that this is logical.

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ChurnZero Customer Success Professional Spotlight

ChurnZero

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today, we are going to be showcasing – Jason Conrad.

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What is Call Center Shrinkage and How to Reduce It

Talkdesk

Why You Should be Tracking Call Center Shrinkage in 2019 Do you know how many of your scheduled call center agents are actually available to take calls at any given time versus how many are on break, attending team meetings, doing after call work, out sick or late to their shift?

Understanding the What and How of an IVR

Ameyo

We have all been on the receiving end of a call where a voice asks us to “Press 1 for support” or “Press 2 for Sales.” But how many of us actually understand what that voice is or how does it come about to help us with our queries? What is an IVR?

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Human support isn’t going anywhere—enable a level of service you can’t automate

Liveops

People skills may end up carrying higher premiums. “We We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and back to live call center agents as a result of customer demand for human interaction.”. That’s from a recent article in CRM Magazine I had the honor of being featured in about how brands can meet increasing expectations for outstanding customer service by developing team members into super agents.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

What Is a Cloud PBX?

Avoxi

Request Demo Talk to a Specialist Contact Us So what is Cloud PBX? If you're looking into phone solutions for your business, you've probably seen this term before.

New Legislation Calls For New Rules

NobelBiz

by Karl Walder | EVP of Innovations | June 7, 2019 Under new proposed rules, debt collectors would be able to call up to only seven times a week; and can use text, email, and private message to try and obtain payments.

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How Loss Prevention Audits Help Retail

Ann Michaels and Associates

The loss prevention audit is a means of providing an objective and consistent evaluation of company standards, operating procedures and internal controls.

4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. Apart from offering you time flexibility by allowing you to take lessons at your preferred time, they also save you the hassle of having to physically to a classroom facility.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Boost your product using your online community: 5 must-do’s!

inSided

A successful product-community relationship doesn’t just happen on its own—it takes time, effort and commitment. What are the most effective ways to manage this relationship and ensure you are building your product to suit the needs of your customers? Building better products

Introducing QR code surveys: Get feedback wherever your customers are

delighted

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. QR code surveys, now available with our Link survey distribution method , extend those same exact benefits to feedback collection on real-world physical interactions. With QR code surveys, it’s easier than ever to get opinions on the go.

Next Stop - London and Mavenir

Jon Arnold

My busy June continues with a short trip to London, for Mavenir’s analyst event. I’ve been to two events this week - one day for each, and Mavenir will be a day and a half. It’s a long way to go, but am sure it will be time well-spent, just like it was for the last Mavenir event I attended last fall.

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Three Slack Channels Every Company Needs to Celebrate Diversity

Stratifyd

Estimated reading time: 1 minute. If your company has more than 10 employees, chances are you use Slack , a chat tool which promotes collaboration among teams and departments. If you’re unfamiliar, it’s a lot like Microsoft Teams.

The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. Register now for this webinar and hear from Cyara and their guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.