ProProfs Blog

JUNE 7, 2019

Email is still a crucial channel to master if you want to be successful. Brands have been sending more emails than ever, and marketers consider emails to be among the most effective online communication channels. Email marketing expert Dela Quist states: To not have an email address is the digital equivalent of being homeless. However, while emails came into existence to increase our productivity, they can actually prove to be harmful when used wrongly.

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CallSource Insights

JUNE 7, 2019

Introduction. For companies that have an appointment-based business model, the phone plays a vital role. Products or services cannot be sold solely on the internet or in brick-and-mortar stores. Potential customers must phone your business and engage with a real person to book an appointment before the sale can be made. Appointment-based businesses’ marketing campaign ads are not limited to digital advertising.

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TeamSupport

JUNE 7, 2019

The facility management industry is unique. You’ve got customers with all different types of buildings and a wide array of needs and demands. This means there’s isn’t a “blueprint” for how to deal with customer issues as they arise. Fortunately, B2B customer support software exists to help! Here are a few reasons why facility management leaders need support software to optimize their operations….

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Beyond Philosophy

JUNE 7, 2019

Happy Employees Make Happy Customers. When your employees are happy, they are more likely to make your customers happy. Common sense dictates that this is logical. However, despite the rationality of this statement, too many organizations do not spend enough of their resources ensuring their employees are happy—and their Customer Experience suffers for it.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

ShepHyken

JUNE 7, 2019

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere. This might seem like a decidedly old-school customer service channel, but calls are as important, if not more so than ever and more consumers are calling businesses today than any other time in history.

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Noble Systems

JUNE 7, 2019

Our annual SNUG (Select Noble Users Group) conference brings together top voices in customer experience with contact center managers, platform administrators, and others looking to learn what’s new in CX technology and share ideas. For industry analysts, one of the key points of the SNUG experience is to get an impression of our company and products, and most importantly, how we help customers improve processes and performance.

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ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today, we are going to be showcasing – Jason Conrad. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

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Avoxi

JUNE 7, 2019

Request Demo Talk to a Specialist Contact Us So what is Cloud PBX? If you're looking into phone solutions for your business, you've probably seen this term before. We want you find the best phone system that fits your business, so we've created this comprehensive guide on Cloud PBX, the newest PBX technology. In this guide,… The post What Is a Cloud PBX?

Technology 63

Technology 63

Ameyo

JUNE 7, 2019

We have all been on the receiving end of a call where a voice asks us to “Press 1 for support” or “Press 2 for Sales.” But how many of us actually understand what that voice is or how does it come about to help us with our queries? What is an IVR? Interactive voice … Understanding the What and How of an IVR Read More » The post Understanding the What and How of an IVR appeared first on Ameyo.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. QR code surveys, now available with our Link survey distribution method , extend those same exact benefits to feedback collection on real-world physical interactions.

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Feedback Surveys Best practices Marketing 58

Liveops

JUNE 7, 2019

People skills may end up carrying higher premiums. “We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and back to live call center agents as a result of customer demand for human interaction.”. That’s from a recent article in CRM Magazine I had the honor of being featured in about how brands can meet increasing expectations for outstanding customer service by developing team members into super agents.

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inSided

JUNE 7, 2019

A successful product-community relationship doesn’t just happen on its own—it takes time, effort and commitment. What are the most effective ways to manage this relationship and ensure you are building your product to suit the needs of your customers?

Management 49

Management 49

Talkdesk

JUNE 7, 2019

Why You Should be Tracking Call Center Shrinkage in 2019 Do you know how many of your scheduled call center agents are actually available to take calls at any given time versus how many are on break, attending team meetings, doing after call work, out sick or late to their shift? This percentage is known as shrinkage. Understanding shrinkage percentage as a call center key performance indicator (KPI), how to calculate and manage it can give you an edge in improving customer interactions, average

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Jon Arnold

JUNE 7, 2019

My busy June continues with a short trip to London, for Mavenir’s analyst event. I’ve been to two events this week - one day for each, and Mavenir will be a day and a half. It’s a long way to go, but am sure it will be time well-spent, just like it was for the last Mavenir event I attended last fall.

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NobelBiz

JUNE 7, 2019

by Karl Walder | EVP of Innovations | June 7, 2019 Under new proposed rules, debt collectors would be able to call up to only seven times a week; and can use text, email, and private message to try and obtain payments. On Tuesday, the Consumer Financial Protection Bureau (CFPB) announced a [ ] The post New Legislation Calls For New Rules appeared first on NobelBiz®.

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CSM Magazine

JUNE 7, 2019

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. Apart from offering you time flexibility by allowing you to take lessons at your preferred time, they also save you the hassle of having to physically to a classroom facility. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations.

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Stratifyd

JUNE 7, 2019

Estimated reading time: 1 minute. If your company has more than 10 employees, chances are you use Slack , a chat tool which promotes collaboration among teams and departments. If you’re unfamiliar, it’s a lot like Microsoft Teams. But Slack isn’t just a platform to store information and keep track of important files; it’s a meeting space, bulletin board, and thought leadership generator for companies.

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Personalization Marketing 40

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Ann Michaels and Associates

JUNE 7, 2019

The loss prevention audit is a means of providing an objective and consistent evaluation of company standards, operating procedures and internal controls. Audits enable companies to address a variety of performance efficiencies that shape and influence service, sales, organization, security, productivity and numerous other factors that impact overall management and profitability of your store or facility.

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