Thu.Nov 26, 2020

Wishing All of Our Readers a Safe and Happy Thanksgiving!

Contact Center Pipeline

Today is Thanksgiving Day in the United States. We would like to take this opportunity to express our sincerest gratitude to all of our readers for your time and support of our articles and blog posts throughout the years. Thank you—and have a safe and Happy Thanksgiving!

Taking Field Service Management to the next level with AR


Now more than ever, many businesses are searching for effective ways to improve field service. Augmented reality (AR) has many applications in field service management; below we present four practical applications that align with the four main operating models outlined by Gartner.


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Why You Should Hire Agents Based on EQ Not IQ


When hiring new talent, it’s easy to get caught up in qualifications and work experience. However, customer service professionals need more than smarts to be successful — especially when working in a contact center.

What Is 360-Degree Customer View: Why and How to Leverage It for Customer Success


Knowing and understanding your customer has become a much larger need not just for the companies but for the customers too. Customers like to be reached out for content that adds value to their day to day life.

SaaS 60

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

How to Find the Right Remote Support Agent


Cultural fit is equally important for you and for your candidates. Don’t be afraid to make a little more effort. Running a remote business proved to be an efficient way to go through all the difficulties and hard times and not losing clients, employees, and money.



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3 Top Benefits of Smart Lighting Technology

CSM Magazine

Everything is going smart nowadays. From TVs to phones, water bottles, to vacuums, and now lighting? Technology is evolving at an alarming rate, and we must shape up or ship out.

Nov 26 – Customer Success Jobs


Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives.

Localz Close £2M Funding Round to Support Business Post-COVID

CSM Magazine

Localz , leading experts in digital customer engagement, location, and communications technology announced today the closing of a £2 million venture round of funding led by London-based investment manager Triple Point.

How to Proactively Identify and Save At-Risk Customers: An Essential Guide


Your at-risk customers haven’t gone just yet. But, it can save you a fortune if you could get some familiarity with the churning signs real quick. That would give you a lot of information from letting them go. Certainly, there are times when losing a client is inevitable.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How Fleet Tracking Device Improves Customer Service

CSM Magazine

Do you deal in business which provides repair, maintenance and installation? What you need to keep in mind is customers take out time to wait for your respective drivers to arrive.

Is your team the real reason why sales are dropping?

Hello Customer

Times are messy for sales leadership. 2020 has shaken up your market, the way you need to manage your team, and most of all, customer expectations. A drop in revenue could have been a sudden shock or a slow month-by-month decline in your spreadsheets. It's human nature that you want to act fast when you see numbers dropping.

How Customer Service Can Take a Toll on Your Mental Health

CSM Magazine

A lot of people unjustly look down upon people in customer service roles. This can make the job of a customer service worker even more difficult. It is an industry that requires workers to be pleasant with the public, even if the public is not pleasant back.

The benefits of LMS tools to find your best fit


The benefits of LMS tools to find your best fit. Learning Management

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Can chatbots work without a structured knowledge system?


Can chatbots work without a structured knowledge system? Bot Training KM Software

Best 10 customer experience strategies that really work


Best 10 customer experience strategies that really work. Customer Experience

Top 5 tips for self service in banking


Top 5 tips for self service in banking. Self service

Why is customer service important to the success of your business – A complete guide


Why is customer service important to the success of your business – A complete guide. Customer Experience

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.