Beyond Philosophy

OCTOBER 30, 2021

Rachel has a problem. Her boss can’t see the need to change. She is frustrated and doesn’t know what to do. Lucky for her, she listens to our podcast and took advantage of our “Help! I’m in a Pickle!” segment for our advice on what to do. In this episode, we explore what Rachel, or anyone who champions Customer Experience but doesn’t have the support they need from above, can do to convince her boss that there is a need for change.

Consulting 171

Consulting Consulting Customer Experience Metrics 171

ProProfs Blog

OCTOBER 30, 2021

74% of people are likely to return to a website if it is mobile optimized. 40% of people abandon a website that takes more than 3 seconds to load. User experience (UX) can make or break a brand identity. Fortunately, there are many steps you can take to understand your customers’ user experience better and rectify issues, if any. In fact, companies can detect 85% of UX-related issues just by performing a usability test on a group of five users.

Surveys 139

Surveys Best practices Construction Analytics 139

Knowmax

OCTOBER 30, 2021

Why move from Legacy document management to a future-ready knowledge base?

Management 98

Management 98

Genroe

OCTOBER 30, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe. See things in the present, even if they are in the future. Larry Ellison, co-founder of Oracle Presently, this is what I’m seeing in CX. [Research]2021 Customer Experience ROI Study […].

B2B 52

B2B Feedback Marketing Customer Experience 52

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inSided

OCTOBER 30, 2021

Today's inSi-DED story comes from no one other but Mary Poppen , CCO extraordinaire. In this story, she shares what happens when you forget to include a crucial date in your change management plan. (No big deal.).

Management 52

Management 52

ProProfs Blog

OCTOBER 30, 2021

Today, customers have diverse needs and one solution for all isn’t going to work. The identification of what customers want is important and based on different factors, marketers need to divide people into market segments. That’s exactly what market segmentation is all about! With the help of certain shared factors, a wide population can be put into subgroups for targeted marketing.

Marketing 142

Marketing B2B Advertising B2C 142