Fri.Sep 28, 2018

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Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement

ShepHyken

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. In highly competitive industries, companies large and small have a pressing need to stand out among their peers. One of the most effective business strategies for maintaining an edge on competition is focusing on employees and their level of engagement.

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How Other People Sell Your Product

Beyond Philosophy

How can other people make you sell a product? How do reviews influence customer behavior? How should you design your experience? Colin and Ryan discuss the psychological theories and how they can be practically implemented in your customer experience. The post How Other People Sell Your Product appeared first on.

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What is the Importance of Using a Live Chat Software on Business Website

ProProfs Blog

More than 50% of Americans have given up on a planned purchase or transaction because of bad customer service. Goes on to show that businesses shouldn’t take customer service for granted. After all, no one in the competitive market can afford to lose its customers. And all though it’s a given fact, we still witness how customers leave a business after having one bad experience.

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How The Right Tech Helps UNTUCKit Tailor Great Customer Experiences

aircall

Millions of men over the age of 30 are currently suffering from an embarrassing condition. Perhaps you’ve already heard about it in a TV or radio ad. We’re talking, of course, about the sloppily untucked dress shirt. (Yes, that Casual Friday staple seen in offices around the country.). Thankfully, one of Aircall’s New York City neighbors has emerged with a solution as simple as its name.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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The Importance of Customer Success for SaaS Companies

TeamSupport

One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. New software versions are being pushed live, with innovative features rolling out the door on a regular basis. But, with all these changes, problems can and will arise that require the attention of your customer team. The job to communicate both the good and the bad about your SaaS product to your existing customer base often falls on the customer success team.

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How to Choose the Best Live Chat Software

Kayako

In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and growing retention, live chat has arrived as a fundamentally new way to interact with and support customers. Customers and support professionals alike have taken notice. A Kayako study found that a whopping 41% of consumers prefer live chat over other forms of support, like phone, email, and social media.

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How to Measure Customer Experience

SharpenCX

We’re continuing our Definition Series of re-introducing and explaining industry terms in <400 words with explaining how to measure customer experience. Customer Experience is all about expectation management. A great customer experience happens when you exceed your customer’s expectations in. Read More. The post How to Measure Customer Experience appeared first on Sharpen Contact Center Software.

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Serving as a Real Kitty: How to Give Authentic Customer Service

CSM Magazine

As we celebrate Customer Service Week, Chip Bell reflects on how we can bring more authenticity to the workplace all year round. We have a cat. She lives largely indoors. But, every once in a while, a forgetful granddaughter leaves the door open and the kitty cat escapes. She generally returns with something in her mouth, eager to get back into the house to show off her skills.

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What is In-Line Training? [Definition]

SharpenCX

Right now, when you Google in-line training you get more than one billion search results for fitness training to help you master roller skating and Pilates basics. In the contact center space, there isn’t much information about in-line training. Much. Read More. The post What is In-Line Training? [Definition] appeared first on Sharpen Contact Center Software.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Improve compliance with accurate documentation

Nuance

When financial advisors discuss improving financial compliance, documentation accuracy may not be the first thought that springs to mind. In fact, the foundation of any comprehensive compliance strategy should begin with accurate and complete documentation. While, on the surface, improving documentation may seem like a minor issue; in reality, it should be at the core […] The post Improve compliance with accurate documentation appeared first on What’s next.

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RapportBoost.AI Completes First Summer Internship Program with Great Success

RapportBoost

– Highly selective technology start-up internship program designed to provide hands-on technology and entrepreneurial experience to top students in Los Angeles expands nationwide – Los Angeles, CA. September 28, 2018 – RapportBoost.AI , a Los Angeles based technology company that provides augmented intelligence solutions to brands that utilize conversational selling and conversational marketing to engage potential customers online, recently completed its first internship program.

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Modernizing the CX in Your Contact Center

Waterfield Technologies

If you have not updated the way that you do business in your Contact Center recently, then you likely are not providing a modern customer experience. Ensuring that you are […]. The post Modernizing the CX in Your Contact Center appeared first on Waterfield Technologies.

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Customer Education: The Secret to Scale in Customer Success

ChurnZero

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. . Topics discussed included: How Customer Education scales a Customer Success team.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Don’t Forget to Connect Customer Service Week with Strategy

CSM Magazine

From October 1-5, thousands of organizations around the world will recognize Customer Service Week. It’s encouraging to see companies across all types of industries make an effort to celebrate their commitment to customer satisfaction. However, many leaders are doing their organizations a disservice by not using Customer Service Week to its fullest potential as a platform for employee engagement that fosters a deeper culture of service.