Sun.Jun 09, 2019

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4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden Media

For three years, my 19-year-old College Daughter has worked for my company as a Studio Tech. Lauren’s the genius behind our studio setup, teleprompter, camera, and audio. She also assembles workbooks and advises me on all things Millennial and Gen Y. Both of my kids get to travel with me for speaking engagements a few times a year – last year Lauren joined me in New York twice.

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CX Tools: Why Few is Better Than Many

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CX tools are dominating the software space. In fact, according to Capterra, there are over 300 different customer experience tools.

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Quick Tip: Using Your Social Media Channels to Mitigate Support Tickets

5CA

It’s Saturday night, and there’s a server issue that’s affecting tens of thousands of your players. Hundreds of customer support tickets are coming in by the minute. The issue will be resolved in the next few hours, but until such time, your players will continue to experience disconnections and lost progress. What do you do?

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Why You Should Care About the Customer Effort Score (CES)

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Customer Effort Score (CES) approaches the customer service experience from a unique angle, and it's proven to predict customer loyalty.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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CX Tools: Why Few is Better Than Many

GetFeedback

CX tools are dominating the software space. In fact, according to Capterra, there are over 300 different customer experience tools.