Callminer
JUNE 19, 2025
Artificial intelligence is a fundamental component of business strategy today. Read this blog to discover how businesses can leverage AI analytics to discover hidden insights within large datasets.
TechSee
JUNE 19, 2025
AI orchestration is supposed to be the brain of your service stack—connecting bots, workflows, agents, and data streams into one intelligent system. But many enterprises are discovering that their orchestration platforms are operating with a critical blind spot: they don’t know what’s actually happening on the ground. Text entries, CRM tags, and keyword-based workflows offer structure—but not context.
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Contact Center Pipeline
JUNE 19, 2025
“Over and out” is a signal in radio communications to indicate the end of a transmission, especially when the speaker is finished and not expecting a response. It is a way to say goodbye — clear and final. I know this isn’t radio, but it is the end of a transmission.
Steve DiGioia
JUNE 19, 2025
If you’re relying on Social Security to make ends meet, there’s a modest increase on the horizon. In 2026, monthly benefits are projected to rise by 2.5%, giving the average retiree about $50 more per month. But before you get too excited, experts warn: this small bump may not be enough to cover the rising cost of everyday essentials like food, housing, and medical care.
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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
PeopleMetrics
JUNE 19, 2025
Gen Z and Millennials are optimistic, ambitious … and quietly exhausted by money stress. On the surface, younger generations look confident. They’re building personal brands, launching side hustles, embracing tech/AI, and pushing for change. But underneath that hustle is a harder truth: They’re carrying more financial anxiety than any generation before them at the same age.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Global Response
JUNE 19, 2025
Read Time: 16 minutes Table of Contents Introduction High-touch customer experience management is when high-value customers receive personalized support with a customer success manager. In today’s increasingly remote and digital-first world, delivering a high-touch customer experience requires more than just friendly service—it demands intentional strategy, empathetic communication, and the right technological infrastructure.
Steve DiGioia
JUNE 19, 2025
If you’re hoping for a nice summer surprise from the IRS, you might be in luck. Thousands of taxpayers who filed their returns in May are getting an average refund of nearly $3,000, with payouts scheduled to hit bank accounts and mailboxes throughout June and into early July. But before you go refreshing your online banking app, here’s the catch—your refund date depends entirely on how and when you filed.
CSM Magazine
JUNE 19, 2025
John Tschohl, founder and president of the Service Quality Institute, asserts that customer service should be the top priority for you and your company. Why do customers patronize one company over another? Most of you might say that the quality and price of the products or services are key factors. While they might play into a purchasing decision, they aren’t the most important considerations.
Steve DiGioia
JUNE 19, 2025
If you’re planning to visit the United States in 2025 and think your visa-free status means smooth sailing, think again. The U.S. Visa Waiver Program (VWP), which lets citizens of certain countries visit without a visa, has seen some major shifts this year—some that could leave unsuspecting travelers stranded at the airport. What Is the Visa Waiver Program?
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Discover the future of customer experience with CallMiner’s whitepaper, The Future of Omnichannel CX in 2025 and Beyond. This insightful guide reveals how top companies are moving beyond traditional surveys and tapping into both solicited and unsolicited feedback to gain a 360-degree view of their customers. Learn how AI-powered conversation intelligence transforms raw customer interactions into personalized, timely outreach that drives higher quality responses, deeper loyalty, and real ROI.
CSM Magazine
JUNE 19, 2025
New Quantum Metric research highlights the importance of balancing human and AI-powered customer support in today’s omnichannel era. According to new research from digital analytics platform, Quantum Metric , quality customer support is more important than ever, as over half (57%) of Brits have abandoned purchases due to poor or non-existent assistance.
Steve DiGioia
JUNE 19, 2025
If your Facebook feed or inbox has been buzzing with news that a massive $5,500 stimulus check is hitting Americans’ bank accounts in June, it’s time to pause and get the facts straight. While some residents in select states are receiving payments this month, there is no nationwide $5,500 stimulus check. That number is being widely misreported and misunderstood, fueled by a mix of state relief programs and viral rumors.
AWS Machine Learning
JUNE 19, 2025
As AI adoption accelerates and reshapes our future, organizations are adapting to evolving regulatory frameworks. In our report commissioned to Strand Partners, Unlocking Europe’s AI Potential in the Digital Decade 2025 , 68% of European businesses surveyed underlined that they struggle to understand their responsibilities under the EU AI Act. European businesses also highlighted that an estimated 40% of their IT spend goes towards compliance-related costs, and those uncertain about regulations
Steve DiGioia
JUNE 19, 2025
Social media is buzzing with claims that the federal government is sending out new $2,000 stimulus checks in 2025—but before you start refreshing your bank account, here’s the truth: no such check has been approved. Despite what viral posts and videos might suggest, there’s no official legislation, no announcement from the IRS, and no plans in Congress for a fourth federal stimulus payment.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
JustCall
JUNE 19, 2025
A firm handshake. An unwavering gaze. Maybe a lunch martini or two. In the golden age of sales, that’s all it took to build trust. Or so they say. Now? That doesn’t even get your foot through the door. But earning trust has NEVER been more important. When AI and automation are flooding inboxes, building trust makes you stand out beyond any gimmick. This isn’t about smooth talk or persuasive tactics; it’s about actively demonstrating understanding and meeting needs.
Steve DiGioia
JUNE 19, 2025
If you’re a New York taxpayer and your income is under a certain limit, the state has a surprise for you: up to $400 in inflation refund checks are heading out starting this October. No application is required. If you filed your 2023 taxes, you could be one of more than 8 million New Yorkers getting a paper check in the mail. This isn’t a scam or a one-time gimmick—this is part of a massive, approved state budget plan.
AWS Machine Learning
JUNE 19, 2025
The AWS DeepRacer Student Portal will no longer be available starting September 15, 2025. This change comes as part of the broader transition of AWS DeepRacer from a service to an AWS Solution , representing an evolution in how we deliver AI & ML education. Since its launch, the AWS DeepRacer Student Portal has helped thousands of learners begin their AI & ML journey through hands-on reinforcement learning experiences.
Steve DiGioia
JUNE 19, 2025
Grocery prices are still eating into everyone’s wallet, but there’s good news for millions of Americans: SNAP benefits for June 2025 are being distributed now, and if you’re eligible, you could get up to $292 just for being part of the program. Even better? Families can receive over $1,700 depending on their size. It’s not a new bonus or one-time payment.
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Think QA is going fully AI? Not so fast. Leaders are discovering that while automation can help scale QA, it still takes human insight to make the data useful. C2Perform and CX expert Justin Robbins of Metric Sherpa teamed up to explore that balance in this practical new guide. From managing AI fatigue to improving coaching, feedback, and trust, you'll get a clear-eyed look at what works today and what to avoid.
The Petrova Experience
JUNE 19, 2025
Many travel and transportation executives identify revenue sources narrowly. Think ticket sales, ancillary fees like baggage and amenities fees or premium upgrades. Many customer experience practitioners limit their scope to designing seamless journeys. The real revenue value emerges when these two schools of thought unite, guided by a revenue-optimized customer experience strategy.
Steve DiGioia
JUNE 19, 2025
If you’ve been holding out hope for extra cash in 2025, here’s some good news: $500 stimulus payments are being sent out this year—but they’re not coming from Washington, D.C. Instead, several states are quietly distributing tax rebates, surplus refunds, and cost-of-living payments to eligible residents. But don’t be fooled—you won’t automatically get this money unless you’ve met the right criteria, and the eligibility rules and deadlines vary by state.
JustCall
JUNE 19, 2025
See what’s really happening behind your customer texts. Texting is fast, personal, and effective. But if you’re not tracking the right data, you’re just guessing. JustCall’s SMS Analytics changes that. It pulls all your SMS data into one clean dashboard — so you can see what’s working, coach smarter, and improve results in real time. Let’s take a look under the hood.
24-7 InTouch
JUNE 19, 2025
Misinformation is evolving, and so are the ways brands are fighting back. Today’s digital platforms can’t rely on outdated moderation models. They need intelligent, scalable systems that protect both users and reputations. This report reveals how leading brands are using content moderation to: Detect and respond to misinformation in real time Combine AI with human expertise for nuanced, context-aware decisions Ensure compliance across markets and languages Moderate everything from live chats and
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Customer Think
JUNE 19, 2025
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Kapta Customer Success
JUNE 19, 2025
Navigating the New B2B Reality: Expert Insights on Customer Retention and Growth Key takeaways from our fireside chat with Bill Harris founder of High Rock Consulting, Marc Mapes, and Jennifer Pinter on transforming your sales and customer success strategy in today's challenging market. The B2B landscape has fundamentally shifted. With economic headwinds making customer acquisition more expensive than ever, industry leaders are pivoting from a pure growth mindset to a retention first strategy.
Customer Think
JUNE 19, 2025
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Maru Group
JUNE 19, 2025
There’s good news on the UK economic front, and its news worth celebrating. Consumer sentiment has seen a significant uplift. The latest Maru monthly ‘Cost of Living’ survey of UK consumers shows an 11% increase in consumer economic confidence. We have been tracking sentiment around the cost-of-living since April 2021, and the recent results are the clearest sign yet that the national mood is shifting and that optimism is on the rise.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
AWS Machine Learning
JUNE 19, 2025
Modern generative AI model providers require unprecedented computational scale, with pre-training often involving thousands of accelerators running continuously for days, and sometimes months. Foundation Models (FMs) demand distributed training clusters — coordinated groups of accelerated compute instances , using frameworks like PyTorch — to parallelize workloads across hundreds of accelerators (like AWS Trainium and AWS Inferentia chips or NVIDIA GPUs).
AWS Machine Learning
JUNE 19, 2025
In recent years, the rapid advancement of artificial intelligence and machine learning (AI/ML) technologies has revolutionized various aspects of digital content creation. One particularly exciting development is the emergence of video generation capabilities, which offer unprecedented opportunities for companies across diverse industries. This technology allows for the creation of short video clips that can be seamlessly combined to produce longer, more complex videos.
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