ShepHyken
JUNE 23, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can cultural differences impact customer service interactions? What role does personalization play in enhancing the customer experience across different cultures? Why is it essential to understand local cultural perceptions when building brand value?
TeleDirect
JUNE 23, 2025
How U.S.-Based Call Centers Protect Your Brand Reputation Introduction In today’s digital world, your brand reputation is one of your most valuable assets. Customers expect not only great products but also exceptional service, quick resolutions, and secure handling of their personal information. A single poor customer service interaction can spread rapidly through social media and online reviews, damaging your reputation overnight.
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Steve DiGioia
JUNE 23, 2025
It looks like free government money—but it could cost you far more. A flashy new website called StimUSA has been making the rounds on social media, claiming it can help you check your eligibility for stimulus payments or government checks. It’s sleek, simple, and sounds too good to be true. That’s because… it probably is. What Exactly Is StimUSA? StimUSA is a recently registered website—created in May 2025—that claims to help Americans find out if they qualify for stimulus money.
AWS Machine Learning
JUNE 23, 2025
Modern enterprises are rich in data that spans multiple modalities—from text documents and PDFs to presentation slides, images, audio recordings, and more. Imagine asking an AI assistant about your company’s quarterly earnings call: the assistant should not only read the transcript but also “see” the charts in the presentation slides and “hear” the CEO’s remarks.
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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
Steve DiGioia
JUNE 23, 2025
No, the federal government isn’t sending out a new stimulus check—but don’t tune out just yet. If you live in the right state and filed your 2023 taxes, you could still be getting up to $1,600 in your mailbox or bank account in 2025. That’s right—several U.S. states are launching their own inflation relief and rebate programs, and some are handing out real cash to millions of residents.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Outsource Consultants
JUNE 23, 2025
With a compelling blend of cost competitiveness, robust English skills, and significantly lower market saturation, Peru is swiftly becoming the strategic nearshore choice for businesses aiming to optimize their outsourcing approach. If Mexico or Colombia have been your default selections, it might be time to give Lima another look. Why Peru Call Centers —and Why Now?
Concentrix
JUNE 23, 2025
Skip to content Careers English English (GB) Search Driving Success: How Trust and Transformation Enabled AI Customer Support Transurban transformed its customer experience with AI customer support, boosting containment and improving efficiency. Industry: Travel, Transportation & Tourism Industry: Travel, Transportation & Tourism 35% reduction in live chats +60% containment achieved 20% reduction in human-assisted chats Challenge When Transurban realized their existing chatbot solution
Steve DiGioia
JUNE 23, 2025
If you live in New York and filed a state tax return last year, you might soon find a $400 check in your mailbox without ever applying for it. That’s right—under the newly signed 2025–2026 state budget, Governor Kathy Hochul announced that roughly 8.2 million households are set to receive a one-time rebate check this fall to help offset inflation and rising living costs.
Comm100
JUNE 23, 2025
Nobody wakes up excited about deploying software on-premises. If you’re reading this, chances are you’re not here by choice. Maybe your compliance team handed down requirements for an AI Live Chat solution that rule out cloud solutions. Perhaps your IT security policies demand complete data control. Or your industry regulations simply won’t budge on where customer data can live.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Steve DiGioia
JUNE 23, 2025
If you’re one of the millions of Americans who rely on Social Security Disability Insurance (SSDI), there’s good news: the last June payment is hitting accounts within the next 48 hours, and you don’t need to lift a finger to get it. That’s right—recipients born later in the month will receive their June SSDI deposit this Wednesday, June 25, directly into their bank accounts or Direct Express cards.
24-7 InTouch
JUNE 23, 2025
The Challenge A leading e-commerce brand partnered with IntouchCX to improve their reship rate and save on costs. The brand faced several challenges: products not being delivered, arriving damaged or customers requiring a different size – all resulting in some profitability gained if re-shipped. In contrast, issuing refunds yielded no profit.
Steve DiGioia
JUNE 23, 2025
If you’re wondering why your Supplemental Security Income (SSI) payment hasn’t shown up this June, don’t panic—you already got it! In a twist that catches many off guard each year, the Social Security Administration (SSA) sent June’s SSI checks early on May 30, giving millions of Americans a surprise second payment in May. This timing move isn’t an error or a bonus.
Vistio
JUNE 23, 2025
In contact centers, culture isn’t defined by slogans or swag. It’s built through systems, especially your training program. The way you train new agents sets the tone for everything that follows. It tells them what’s expected, what’s valued, and what kind of team they’re joining. In fast-paced, high-turnover environments, a great training program is more than a ramp-up tool.
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
AWS Machine Learning
JUNE 23, 2025
Time series forecasting helps businesses predict future trends based on historical data patterns, whether it’s for sales projections, inventory management, or demand forecasting. Traditional approaches require extensive knowledge of statistical methods and data science methods to process raw time series data. Amazon SageMaker Canvas offers no-code solutions that simplify data wrangling, making time series forecasting accessible to all users regardless of their technical background.
Customer Think
JUNE 23, 2025
Contact centers are under increasing pressure to deliver faster, more personalized support with fewer resources. As AI adoption grows, agentic AI emerges as the subsequent transformation phase. These systems take automation to new heights by initiating actions, making decisions, and adapting based on real-time inputs.
Concentrix
JUNE 23, 2025
NEWARK, Calif. (June 23, 2025) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today it will present the customer listening strategies that drive continuous experience improvement and long-term growth for DIRECTV for Business during Forrester’s CX Summit North America, June 23-26, at the Gaylord Opryland in Nashville, Tennessee.
Customer Think
JUNE 23, 2025
How Samsung Turns Customer Service Calls into Opportunities for Customer Delight Shep interviews Mark Williams, Head of Customer Care at Samsung Electronics America. He discusses enhancing customer service through smart technology, providing fast and simple support, and utilizing AI tools to create loyal customers and continually improve their experience.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Concentrix
JUNE 23, 2025
Skip to content Careers English Search Video Turning AI from Concept to Capability Across the Care Journey Play Video In this session, we’ll unpack what it means to build agentic blueprints in healthcare—practical, intentional designs that combine human decision-making with AI-driven automation to create better customer experiences across the entire care journey.
Customer Think
JUNE 23, 2025
Podcast Today’s interview is with Nikola Mrkšić, Co-founder & CEO of PolyAI, a leading supplier of Conversational AI for automated customer service.
ConvergeOne
JUNE 23, 2025
Emergencies are becoming more complex, requiring PSAPs to simultaneously manage multiple incidents, coordinate across diverse regions, and handle a growing number of communication channels. Yet, outdated technology with limited interoperability and frequent system downtime hinders their ability to respond effectively when it matters most.
Customer Think
JUNE 23, 2025
A few weeks ago, I wrote about the evolving roles of customer experience (CX) leadership, including (and especially) how critical integrating employee experience (EX) is to the five key shifts shaping the future of CX leadership.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
CSM Magazine
JUNE 23, 2025
Mobile applications generate over $935 billion in annual revenue, yet most developers struggle to capture their fair share of this massive market. The difference between thriving apps and those that fade into obscurity often comes down to one critical factor: understanding and implementing effective APK monetization strategies that align with user behavior and market demands.
Customer Think
JUNE 23, 2025
In today’s experience-driven economy, the businesses winning customer loyalty aren’t just delivering great products—they’re delivering great processes. Whether it’s how a customer places an order, receives service, or gets support, the business process defines the experience.
Concentrix
JUNE 23, 2025
Skip to content Careers English Search Solution Sheet Long-Term Technology & Consumer Electronics Success in a Dynamic Landscape Download Adapt to Evolving Consumer Expectations In an age where customer experience drives brand loyalty, the technology and consumer electronics sectors face the urgent challenge of balancing personalization with data protection.
Customer Think
JUNE 23, 2025
One could say that I’ve been a bit schizophrenic about the idea of a Return On Investment for Customer Experience. I may be a bit more charitable to myself and say that I continue to evolve on “the ROI question.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Concentrix
JUNE 23, 2025
Automotive data analytics is driving a new era across the industry. Understand the impact of data on vehicle development, manufacturing, marketing, and more.
Customer Think
JUNE 23, 2025
We’ve all seen it. Brands shouting about how “customer-centric” they are, while their messaging reads like it was written for a shareholder meeting instead of real people. Here’s the truth. If your audience doesn’t see themselves in your message, they’re not sticking around.
CSM Magazine
JUNE 23, 2025
Let’s be real for a second. Social media today is more competitive than ever. Whether you’re trying to grow on TikTok or Instagram, it can feel like shouting into a void. You’re putting time, creativity, and energy into your content, but if it’s not getting seen, what’s the point? That’s exactly where I found myself a few months ago. I knew I had good content, but barely anyone was seeing it.
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