Delivering excellent customer service at the moments that matter

Delivering excellent customer service at the moments that matter

Published on: June 11, 2021
Author: Pauline Ashenden - Demand Generation Manager

Successfully engaging with customers means delivering the right experience, personalised to their needs. This is especially true at the “moments of truth”, highly emotional times when things go wrong and which make or break relationships.

ContactBabel’s latest Inner Circle Guide to Customer Engagement & Personalisation, sponsored by our parent company Enghouse Interactive, explains how to meet these complex requirements. Read the full blog on identifying and being ready for the moments that matter here.

Tags: Customer Service, Customer experience, ContactBabel, Customer Journeys Customer, Moment of Truth
Categories: Best Practice

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