Mon.May 25, 2020

How Businesses Can Put Their Customers at Ease During Covid-19

Steve DiGioia

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease.

5 Top Customer Service Articles For the Week of May 25, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to calculate your customer retention rate by Bryce Baer. Zendesk) Churn happens. But a company shouldn’t run from its churn rate. Rather, consider it a key metric to guide and improve customer retention strategy and retention rate.

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Were you surprised to read the title of this post? Do you believe that using technology to understand customers is the only way today? Then let me explain why I believe it’s not quite that simple. .

Grow your Business Instagram account during COVID-19

FiveStars

[ps2id id=’instagram’ target=”/][ps2id id=’smallbusiness’ target=”/][ps2id id=’smallbusiness’ target=”/]The Covid-19 pandemic has significantly changed the way that business owners engage their public.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Ready to Cut Contact Center Costs, But Not Sure Where to Start?

NICE inContact

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs.

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Ready to Cut Contact Center Costs, But Not Sure Where to Start?

NICE inContact

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs.

7 Tips to Help You Confidently Use a Remote Interpreter

Certified Languages International

Using a remote interpreter is not necessarily an intuitive process. Communicating with an interpreter who is not in the same room as you can be intimidating, especially when you have to rely on technology to do so.

Tips: how to manage customer support in a crisis

5CA

Another thought piece on how COVID-19 is re-shaping life as we know it and what can we learn from it going forward. With people stuck at home and shops closed, several industries, such as e-commerce, streaming entertainment, and gaming, are experiencing hyperactivity.

Pourquoi devrait-on tous s?inspirer des ? r?gles d?or ? du service ?dict?es par Fred Sirieix ?

Eptica

Date: Monday, Mai 25, 2020 Author: Arnaud Dufrounet - CMO Pourquoi devrait-on tous s’inspirer des « règles d’or » du service édictées par Fred Sirieix ? Publié le: 25 Mai 2020.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Self Service In Telecom Is Now The Top Priority

Knowmax

Self Service In Telecom Is Now The Top Priority. Customer Experience Knowledge Management Picture Guides Self service AHT How to guides

How to Build Coronavirus Chatbot + Free Sample

kommunicate

The ongoing Coronavirus pandemic has brought the world to its knees. All of us are bracing the severe impact of the pandemic on human lives, normalcy, business, and economy. As you may have already heard, we need to start living with the Coronavirus until the cure arrives.

Keeping your Video on the Down Low

Enghouse Interactive

Best Practices for Securing Video Calls. The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has been with the recent pandemic. Industry experts have been touting the operational and business advantages of adopting digital technologies for years, but with limited uptake or success.