Steve DiGioia

MAY 25, 2020

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease. Since most open businesses now require customers to wear a facemask – as well as all employees – it’s almost impossible for your customer to see your smile.

Customer Service 328

Customer Service 328

Callminer

MAY 25, 2020

Here are some of the best metrics a call center can start with to inform growth strategies and track performance.

Call Center 182

Call Center Metrics 182

ShepHyken

MAY 25, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to calculate your customer retention rate by Bryce Baer. (Zendesk) Churn happens. But a company shouldn’t run from its churn rate.

Customer Service 154

Customer Service Customer retention Contact Center Marketing 154

FiveStars

MAY 25, 2020

[ps2id id=’instagram’ target=”/][ps2id id=’smallbusiness’ target=”/][ps2id id=’smallbusiness’ target=”/]The Covid-19 pandemic has significantly changed the way that business owners engage their public. You can no longer rely on advertising methods like TV and radio commercials to bring in business.

Accountability 89

Accountability Advertising Marketing 89

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

C3Centricity

MAY 25, 2020

Were you surprised to read the title of this post? Do you believe that using technology to understand customers is the only way today? Then let me explain why I believe it’s not quite that simple. . In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! However, in working with clients around the world as well as in numerous industries, I have found that many are lost by the wealth of information that is available to them.

Technology 77

Technology Big data Analytics Personalization 77

NICE inContact

MAY 25, 2020

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs. And, customer service and contact center functions among others are definitely starting to look at cutting costs. Infact, a recent IDG CIO Covid-19 research said that the #1 priority for leaders in the COVID-19 crisis, is process efficiency to drive costs down.

Contact Center 71

Contact Center Customer Service Best practices Call Center 71

Topdown

MAY 25, 2020

Some of you may be old enough to remember when most folks shopped locally. Store clerks knew you by name and asked about your family. They knew exactly what you liked or frequently purchased. The clerks took pleasure—and their time—in helping you get what you wanted.

Personalization 62

Personalization Customer Experience 62

NICE inContact

MAY 25, 2020

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs. And, customer service and contact center functions among others are definitely starting to look at cutting costs. Infact, a recent IDG CIO Covid-19 research said that the #1 priority for leaders in the COVID-19 crisis, is process efficiency to drive costs down.

Contact Center 62

Contact Center Customer Service Best practices Call Center 62

Table

MAY 25, 2020

To help you implement your chatbots with customer experience in mind, we’ve put together 15 best practices to use chatbots to boost your business. The post 15 Customer Experience Best Practices For Using ChatBots appeared first on TABLE CX - Amazing Customer Experience Software.

Best practices 71

Best practices Chatbots Customer Experience 71

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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NobelBiz

MAY 25, 2020

NobelBiz stands ready for SHAKEN STIR implementation. Our Trusted Caller ID product, together with our experts, engineers, and dedicated support, are prepared to tackle every issue you may have on your journey to full attestation. To learn more, visit our article about SHAKEN STIR and what it represents. And here’s our plan: 1. Trusted Caller ID as the First Step to Create Your Enterprise Identity in the Calling Ecosystem The future of STIR/SHAKEN is all about validating the identity of a call

Enterprise 52

Enterprise Engineering Marketing Technology 52

kommunicate

MAY 25, 2020

The ongoing Coronavirus pandemic has brought the world to its knees. All of us are bracing the severe impact of the pandemic on human lives, normalcy, business, and economy. As you may have already heard, we need to start living with the Coronavirus until the cure arrives. We need our economies to begin repairing, businesses [.]. The post How to Build Coronavirus Chatbot + Free Sample appeared first on Kommunicate Blog.

Chatbots 52

Chatbots Customer Support 52

Certified Languages International

MAY 25, 2020

Using a remote interpreter is not necessarily an intuitive process. Communicating with an interpreter who is not in the same room as you can be intimidating, especially when you have to rely on technology to do so. But much like the shifting views on remote work, options like video remote interpreting (VRI) are finding their footing in healthcare, the court system, and even at the beach.

Healthcare 52

Healthcare Personalization Technology 52

5CA

MAY 25, 2020

Yes…. Another thought piece on how COVID-19 is re-shaping life as we know it and what can we learn from it going forward. With people stuck at home and shops closed, several industries, such as e-commerce, streaming entertainment, and gaming, are experiencing hyperactivity. The influx is driving revenues but also customer support needs.

Customer Support 52

Customer Support Entertainment Management 52

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

Enghouse Interactive

MAY 25, 2020

Best Practices for Securing Video Calls. The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has been with the recent pandemic. Industry experts have been touting the operational and business advantages of adopting digital technologies for years, but with limited uptake or success. As we’ve seen, with the resulting transition to ‘work from home’, interactive video/video conferencing has become the way for organizations to ensure th

Healthcare 40

Healthcare Best practices Government Enterprise 40

Knowmax

MAY 25, 2020

Self Service In Telecom Is Now The Top Priority.

Self service 59

Self service Customer Experience Management 59

SmartKarrot

MAY 25, 2020

The last decade has witnessed a global boom in the field of customer service. Today’s customer is more vulnerable. He has more options than ever, he has access to more information and the birth of monthly subscriptions has changed the game entirely.No wonder, emerged effective customer success models. They can now instantly switch or jump from one vendor to another.

Customer retention 10

Customer retention Upselling Engineering Sales 10