Get the Right People on Your Customer Experience Team
CSM Magazine
MARCH 2, 2019
Successful teams are made up of the right people. This is true in sports and it is true in customer experience work. While larger companies are able to build a team of many people, it is typical to have a customer experience team of just a few or even a ‘team of one’ In situations where it is a ‘team of one’, do everything possible to find the person possessing as many of the components listed below.
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