Sun.Jul 15, 2018

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6 More Ways to Get An Angry Customer to Back Down

Myra Golden Media

Eleven years ago I published my first YouTube video. I called it Top 6 Ways to Get An Angry Customer to Back Down. That little video has gotten more than 2.9 million views. (I have this old-school video at the bottom the page if you’d like to take a look.). The style, content, and quality of that video are as far as the east is from the west from my current videos and work.

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Keep Your Call Center At-Home Agents Engaged

Callminer

It is essential that you create a plan and strategy for keeping at home agents engaged from afar. Read 8 tips to keep remote call center agents engaged.

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Demystifying multi-factor authentication

TRUSTID

What continues to puzzle me is how multi-factor authentication is still a mystery to most. . After all the high-profiled data breaches and FFIEC recommendations for organizations to implement at least two different factors of authentication to validate customers, the recently disclosed Timehop and Macy’s data breaches illustrate how many enterprises are failing to deploy strong authentication to control access to their customer accounts. .

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10 Must Have Features In A Customer Support System

Ameyo

The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. In the age of instant gratification, nobody likes to wait and if you are a B2C brand, then this becomes an even bigger issue. Your customers want quick answers to the queries at their convenience. Period. Now it’s your job to ensure how to provide the best customer support to keep your customers loyal to your brand.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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5 Ways to Develop Consistency in Customer Relationships

CSM Magazine

The importance of consistency in building strong customer relationships can’t be overemphasized. Customers want to have confidence that we’ll deliver on our promises every time. Companies like McDonald’s and Starbucks weren’t always big guys. They started out small and grew. And their growth was laid on a foundation of consistency in their market, in terms of the quality of their products and the service they delivered.

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The Right, Fully Featured IP PBX Software for Healthcare Industries Brings Improvements Across the Board

Hodusoft

VoIP technologies are gaining traction and one area where they can be of immense help is healthcare. Hospitals may range in size from small to very large and health care professionals may operate from one location and serve patients who are spread in various locations. The best way to communicate and stay in touch is the IP PBX software rather than a simple telephone.