Customer Guru

DECEMBER 23, 2018

As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. As we move ahead, customer experience will be the only differentiator between brands. So, it is imperative that all brands focus more on the customer. These resolutions in the new year will certainly be a start! The post 19 Customer Experience resolutions for 2019 appeared first on Customer Guru.

Customer Experience 146

Customer Experience Customer centricity 146

Nextiva

DECEMBER 23, 2018

If you’re looking for a phone system for your business or local office, you have two options to choose from: VoIP (Voice Over Internet Protocol) or the classic landline phone. Every business, regardless of industry, needs a reliable phone system. Let’s compare VoIP vs Landline phone service. According to Forbes, as much as 71 percent […].

voip 86

voip Sales Marketing Customer Experience 86

TRUSTID

DECEMBER 23, 2018

When it comes to fighting phone fraud, contact center professionals are always looking ahead. They have to. Otherwise, they’re bound to fall behind evolving social engineering scams. With data breaches resulting in more phone fraud across multiple industries, our 2019 Fraud and Customer Authentication Predictions examines the top five fraud and customer authentication trends heading into the new year.

Healthcare 54

Healthcare Engineering Call Center Contact Center 54

Up Your Service

DECEMBER 23, 2018

Fascinating interview on future of humanity and technology with Ron Kaufman. Q&A session in Goa, India illuminates the positive future that is emerging for our work and in our lives. The post Fascinating interview on future of humanity and technology with Ron Kaufman in Goa, India appeared first on UP Your Service.

Technology 40

Technology 40

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