How Customer-Centric is Your Company? 3 Important Questions to Ask Now
ClientSuccess
OCTOBER 26, 2020
In today’s ever-changing corporate landscape, modern SaaS organizations are asked to be a lot of things: employee-centric, focused on new business, and profitable against goals – just to name a few. One characteristic that is often overlooked (or left out completely) is being customer-centric. What does it mean to be ‘customer-centric’? Customers are the lifeblood of any SaaS company – they are the foundational driver of recurring revenue, offer unlimited potential in new revenue opportunities,
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