Contact Center Pipeline
DECEMBER 30, 2020
In 1969, Canadian singer/songwriter Joni Mitchell released a folkie-sounding album called Clouds. Featured on the album was a song called “Both Sides, Now” that was written by Joni Mitchell in 1967 and first recorded by Judy Collins in 1968. Judy’s version of the song reached number eight on the U.S. pop singles chart that same […].
ShepHyken
DECEMBER 30, 2020
As we close out the year, I thought I’d break from the traditional customer service and experience topics and get a little personal – maybe even a little motivational. I’m very optimistic about the future. But the word very doesn’t mean I’m overly optimistic. There’s a difference. Put another way, when I’m asked if the glass is half empty or half full, my response is, “Yes.
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CX Global Media
DECEMBER 30, 2020
5 Customer Experience Lessons for 2021 – CX Quick Tips on CX Global Media TV with Roy Atkinson Customer Experience lessons were abundant in 2020. But what will change in 2021? What needs to be reinforced, amplified, or simply stricken from your mind forever? Just thinking about it makes me lose focus. When the confusion […]. The post 5 Customer Experience Lessons for 2021 [VIDEO] appeared first on CX Global Media.
Talkdesk
DECEMBER 30, 2020
What I learned while leading a CX company during a global pandemic and what will happen next. As we transition to a new year, it’s time to reflect and be grateful for everything Talkdesk achieved in 2020: launching 20 products in the first 20 weeks of 2020, announcing the successful closing of our Series C funding of $143 million, and being recognized again as a Leader by Gartner.
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Ansafone
DECEMBER 30, 2020
As a small business, you may assume that a call center is not a proper fit for you. But one of the biggest challenges to your small business is your size. Yes, you can cut out the red tape and be more flexible than some of the more prominent names, but sometimes it makes you … Do Small Businesses Benefit from a Call Center? Read More ». The post Do Small Businesses Benefit from a Call Center?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Back Office Centers
DECEMBER 30, 2020
When it comes to the complexity of business operations, every entrepreneur wants to simplify things. They want to have a clear understanding of every aspect, so they can manipulate small details in their favor. But due to excessive burden of non-core tasks like back office operation services , they often find themselves in difficult situations. Their focus gets swayed most of the times, and the quality goes down.
Knowmax
DECEMBER 30, 2020
EDMS (Electronic Document Management System): Enterprise’s choice in 2021?
Brad Cleveland Blog
DECEMBER 30, 2020
Establishing the right quality standards for your organization is essential to delivering efficient and effective service. In my LinkedIn Learning course “Quality Standards in Customer Service,” I outline four quality standards that can help you define what quality and value mean. Standards for the service operation: Quality and value from Quality Standards in Customer Service by Brad Cleveland.
SmartKarrot
DECEMBER 30, 2020
Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience. Manage people managers and teams of individual contributors to achieve net retention, renewals, product usage, and NPS targets.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Brad Cleveland Blog
DECEMBER 30, 2020
Establishing the right quality standards for your organization is essential to delivering efficient and effective service. In my LinkedIn Learning course “Quality Standards in Customer Service,” I outline four quality standards that can help you define what quality and value … Continue reading → The post Standards for the Service Operation: Quality and Value appeared first on Brad Cleveland.
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