The Significance of a Fluid Customer Journey, and How Contact Centers Help
Outsource Consultants
AUGUST 21, 2018
Does it feel like focusing on customer experience isn’t giving you a proper return on investment? Don’t worry, you’re not alone. In a recent article, Michelle Palomera says that more than three-quarters of companies feel the same way due to a variety of challenges. For companies with this issue, Palomera recommends adopting a journey-driven transformation approach specifically designed to complete business objectives.
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