USAN
OCTOBER 22, 2017
Visual IVR for Amazon Connect extends omnichannel IVR to Amazon Connect service. October 23, 2017 – USAN, a provider of cloud-based omnichannel customer engagement solutions, today announced the availability of Visual IVR for Amazon Connect on AWS Marketplace. Visual IVR is a customer self-service solution that seamlessly integrates with Amazon Connect, a cloud contact center platform.
EPIC Connections
OCTOBER 22, 2017
Call center outsourcing companies may appear all the same on the surface, so it’s important to tease out the differences. EPIC Connections has helped companies across many industries seamlessly navigate the outsourcing partner selection and RFP process, identifying potential contenders and narrowing the list at every step of the process. Here is an eight-point baseline criterion to help you quickly evaluate companies and distinguish leaders from laggards.
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