Expert insights. Personalized for you.
Looking at the foundational or required skills of any CSM, ‘good listener’ is going to be on the list. Customers – especially those working with a SaaS vendor – are known to be extremely vocal about many things, good and bad alike. MORE
How to boost agent satisfaction & why you should? Learning Management Agent Learning LMS MORE
52 
Shopify is a brilliant ecommerce platform that makes it easy to get your store online. But setting up your store is only the first step. You need customers. So, how do you start generating more sales, or even your first sale? MORE
Imagine this: you run a busy doctor’s office. Your administrative staff spends much of their time working directly with patients in the office or filling records and reports. MORE
In previous sections of our new e-book, Managing Remote Teams , we’ve discussed the overall remote work culture and the challenges of hiring an off-site team. Now in Chapter 3, we’re excited to talk about developing the ideal remote work environment for your staff members. MORE
It’s the year 2018. Gainsight has decided to find a new community vendor. This will be the third time since they launched the project in 2014. Yes, you read that right, it’s Gainsight’s third attempt at getting community right. The pressure is on to deliver. MORE
With the Texas freeze, thousands of people have been without running water, power, or heat. The influx of calls to plumbers and other contractors is creating issues for small businesses. The post Answering the influx of calls during a crisis appeared first on AnswerConnect Blog. Business Tips News MORE
63 
MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic. MORE
Choosing a call center for direct response services keeps costs down while providing an. excellent solution for businesses that want to scale and increase revenue. Grupo Noa International provides 24×7×365 direct response inbound call centers support. MORE
Many web visitors rely on search to find the information they’re seeking, and a good search experience can make or break a user’s experience. MORE
Last week when snow flooded the Indianapolis roads, delivery trucks had a hard time making it into neighborhoods. The mail was delayed a few days, Amazon trucks skipped their routes and FedEx tried to sludge through the unplowed streets. MORE
Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution , I identify six ways to create convenience. The first, reducing friction, is tied to all five other principles. MORE
Remote work is here to stay, so it’s vital to set up teams for long-term success. 2020 changed the world in so many ways, and many of those changes will have lasting impacts — including the explosion in e-commerce and the massive adoption of remote and home-based working practices. MORE
Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. MORE
The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions. In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected. MORE
Having an effective online customer service strategy in place is essential to the growth of any business. Your customers are the core of your business and you need to ensure that you look after them well. MORE
Who decided that three was the optimum number of times an agent should say the name of a customer?” MORE
Customer success tools can help you increase your revenue by promoting client satisfaction and retention. To get the results you want, it’s important to invest some time in selecting the right software. Here are six essential features to look when selecting customer success tools. Easy Integration. MORE
There’s no doubting that 2020 was a tough ride for the insurance industry. With 2021 shaping up to be perhaps just marginally better, many industry executives are concerned about their organizations ability to adapt. MORE
I never wanted to be an event planner, and yet, somehow, I’ve planned company events since the digital marketing startup for which I worked partnered with Facebook at the then-cool Ace Hotel (Facebook had just opened up their advertising API and the internet and our attention spans would never be the same). MORE
If you are looking to build an effective website for your business, here are key tips to help your business website compete effectively in the online marketplace. Only by following certain rules of website creation can you create a good business website. MORE
The small South American country of Uruguay represents a modest BPO market with a unique set of advantages and challenges. These have been brought into sharp relief during the COVID-19 pandemic, as has the country’s long-held position as a resilient value play. “We MORE
Five years ago, we were easily amazed by automated IVRs that resolved relatively simple issues. We would. be dazzled by new technology that allows us to combine more than one customer contact channel. MORE
As we know, any digital solution requires utilizing specific technologies. Angular is a great framework that can help to build various products. There are many Angular developers on the market, which shows this tool is a rather well-known and widespread one. MORE
Your call center is a place of opportunity. Customers reach out to your contact center for many reasons. They may need information, have a problem with their account, or need to pay a bill. No matter the reason they call, it is an opportunity to win repeat business. MORE
When you first start a business, everything is on you – from accounting to customer service to sales. However, as you grow your business, you can’t focus on everything internally. This is especially the case with customer service and customer care. MORE
Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. MORE
Customer service is incredibly important. As the stage of a company which has the most direct contact with the final customer, it is key that customer service staff are properly trained and valued. Customer service has the potential to help customers with many different issues. Give Advice. MORE
Let's personalize your content