Insights on call quality
SoliCall
JULY 4, 2021
Having accurate and comprehensive data is a key factor to controlling any situation. Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance. For example, to control a pandemic you need to have enough data about the spread of the virus, variant, possible treatments, load on the healthcare system, amount of available medicine etc.
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