Tue.Jan 11, 2022

Top 7 Call Center Management Books on the Market

Fonolo

What is call center management? It’s exactly as it sounds — the daily management and care of a call center and all the employees who work there. Contact center managers have an incredibly important and robust role.

Why Customer Experience Matters

Contact Center Pipeline

When agents realize their impact on CX, they can deliver better outcomes for everyone. Yes, they’re customer service professionals, but do your agents really know why customer experience (CX) matters and what a pivotal role they play in the success of the business?

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10 Best Practices for Outsourcing Your eCommerce Business

Helpware

Do you have an eCommerce business? Do you want to get started outsourcing but don't know where to begin? Are you curious about the best practices for outsourcing? Outsourcing eCommerce

2022 Checklist on How to Choose the Best Auto Dialer for Your Business

Hodusoft

2022 Checklist on How to Choose the Best Auto Dialer for Your Business. Selecting the most appropriate products and services can be a challenging task for small and large businesses, which can be accomplished only after years of hard work and concentration.

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

The Pillars of a Successful Cyber Recovery Solution

ConvergeOne

Hackers have upped the ante. Throughout 2021, cyber criminals grew more sophisticated, more organized, and more aggressive, using advanced techniques and cooperation among hacker groups to drive an unprecedented number of attacks.

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6 Useful Reach-Out Email Templates For Proactive Customer Service

Nicereply

Instead of waiting for customers to run into trouble and get in touch, find a way to connect with them before the problems happen. When it comes to customer service, you can either wait for customers to come to you with a problem or… you can make the first move with proactive customer service.

Jan 11 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Parley Pro As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value.

Amazing Business Radio: Eng Tan

Shep Hyken

The “Now” CX Movement. Changes Customer Experience Teams Need to Make to Meet the Demands of the “Now” Customer. Shep Hyken interviews Eng Tan, author of Experience is Everything and CEO of Simplr , a company that is redefining the way brands deliver CX.

10 Website Optimization Tools: Grow Your Traffic

JivoChat

Do you want to have a website that runs fast, provides an amazing user experience, and is updated with SEO best practices? Website optimization tools can help you to analyze what you need to do to improve and implement it. .

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Choosing A Cost-Effective Live Receptionist Service

Abby Connect

Not all virtual receptionist services are created equal — especially concerning the features included and the virtual receptionist pricing structure of those services. Unfortunately, many companies try a virtual receptionist service only to be slapped with unexpected fees and overage charges.

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Evolving to the Multiexperience Era: How to Go Beyond Channel Thinking

LiveVox

Omnichannel is a buzzword that has been used so often over the last two decades that its existence is taken for granted by customers and its meaning has been obscured by brands.

How Critical Thinking Drives Adaptability

Abby Connect

Critical thinking is one of the most sought out skills by employers. The ability to think critically and pivot is a must in today’s workplace. Critical thinking requires an open mind to possible complex decision-making and causes you to think about issues beyond face value.

52

Build Chatbot & Integrate in React JS websites

kommunicate

Last Updated on January 11, 2022 React JS has steadily climbed the popularity charts when it comes to Javascript libraries preferred by developers to build fast, responsive and good looking websites.

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Choosing A Cost-Effective Live Virtual Receptionist Service

Abby Connect

Not all virtual receptionist services are created equal — especially concerning the features included and the virtual receptionist pricing structure of those services. Unfortunately, many companies try a virtual receptionist service only to be slapped with unexpected fees and overage charges.

52

10 Things You Should Know About Providing Excellent Customer Assistance

CSM Magazine

Human interaction matters now more than ever, and according to pwc 82% of U.S. and 74% of non-U.S. customers want more of it in the future.

10 Essential KPIs for Measuring Contact Center CRM Performance

NobelBiz

Managing a contact center entails not only establishing customer relations activities, but also monitoring their impact, efficiency, and profitability. To enhance customer experience, you must adopt a steadfastly data-driven mindset.

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New figures reveal cloud telephony set to reach US$ 52.3 Billion by 2026

Spearline

In April 2019, we wrote that cloud telephony services market revenue was set to reach US$ 42 Billion by 2026. In fact, recent figures from a Research and Markets report reveal that the global telecom cloud market size is expected to grow to a staggering US$ 52.3

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

The Art of Scaling Enterprise Intelligent Automation

SmartKarrot

Our daily lives have transformed thanks to intelligent automation. The lethal combination of leveraging human workforces with digital workers to get enhanced performance and reduced costs with the help of Robotic Process Automation (RPA) is slowly becoming the norm.

Using AI to Streamline Messaging

Quiq

Share This Story Conversational AI typically refers to leveraging bots to satisfy your customers while scaling your contact center. At Quiq, we love bots, but we also take a broader view of Conversational AI. After all, bots are only part of digital CX.

CRM 52

VOIP predictive dialer: make calls effortlessly and increase sales

Dialer 360

VOIP predictive dialing is the best way to improve the productivity of agents and get more revenue. This is an advanced and efficient technology that helps you to increase sales as well as you can make your business better. VOIP predictive dialer doesn’t need a physical connection or voice modem.

voip 26

Calculating referred customer value

Brad Cleveland

Customers who are referred to a business tend to spend more than customers who come in from marketing. As one marketing professional put it to me, “Referred customers come in hot. They trust their peers and they spend more out of the gate than do other new customers.”

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.