ShepHyken
JUNE 16, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a brand turn customer service interactions into opportunities for brand loyalty? What are the benefits of proactive customer service? How does smart technology enhance the overall customer experience? What role does customer feedback play in improving the overall service experience?
Callminer
JUNE 16, 2025
Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating seamless transitions for subsequent interactions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JUNE 16, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. NiCE Research Reveals Customer Service Happiness Is Rising by Contact Centres (Contact Centres) NiCE’s 2025 Global Happiness Index reveals that consumers are now experiencing the benefits of AI in CX, and 69% trust AI-powered companies as much, or even more, than those wit
TeleDirect
JUNE 16, 2025
Why Call Center Data Security Matters — and How Teledirect Leads the Industry Call center data security isn’t just a technical requirement—it’s a business imperative. In today’s compliance-driven world, customer support isn’t just about responsiveness—it’s about responsibility. If your call center partner can’t demonstrate clear, auditable data security practices, your business could be exposed to significant financial, legal, and reputational risk.
Advertisement
The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
AWS Machine Learning
JUNE 16, 2025
This is a joint post co-authored with Harsh Vardhan, Global Head, Digital Innovation Hub, Apollo Tyres Ltd. Apollo Tyres , headquartered in Gurgaon, India, is a prominent international tire manufacturer with production facilities in India and Europe. The company advertises its products under its two global brands: Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive, and multiproduct outlets.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JUNE 16, 2025
In the context of distributed systems and microservices architecture, orchestrating communication between diverse components presents significant challenges. However, with the launch of Amazon Bedrock Agents , the landscape is evolving, offering a simplified approach to agent creation and seamless integration of the return of control capability. In this post, we explore how Amazon Bedrock Agents revolutionizes agent creation and demonstrates the efficacy of the return of control capability in or
Vistio
JUNE 16, 2025
It’s no secret that employee turnover is expensive—and rising. But what’s often overlooked is how simple the solution can be. According to LinkedIn’s 2023 Workplace Learning Report , 94% of employees said they’d stay at a company longer if it invested in their development. And it’s not just theory. Built In found that 45% of employees are more likely to stay in their roles if they receive more training.
AWS Machine Learning
JUNE 16, 2025
This blog post is co-written with Jacky Leybman from PagerDuty. As organizations scale their digital operations, they face unprecedented challenges in managing and extracting value from their vast data ecosystems, particularly when it comes to data accessibility and quality. The complexity of modern IT operations demands solutions that can efficiently integrate, process, and deliver actionable insights.
Kapta Customer Success
JUNE 16, 2025
Good account management is never an accident. You need to have a process in place and a plan to follow if you’re hoping to hit it big with one or more of your accounts. Many plans have been suggested over decades of time, but only a few have stuck around until today. One notable example is the Miller Heiman Large Account Management Process (LAMP).
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Balto
JUNE 16, 2025
If your agents are logged in for eight hours but only actively helping customers for five, what does that say about your call center’s performance? That’s exactly what agent utilization helps you measure. Call center agent utilization is one of the most important — and misunderstood — metrics in call center operations. And getting it right can mean the difference between efficient staffing and costly inefficiencies.
Concentrix
JUNE 16, 2025
Skip to content Careers English Search Blog The End of Certainty: What’s Next for QRadar Users? For years, IBM QRadar has been a trusted platform for organizations managing cybersecurity operations in-house. Its strength in compliance, customization, and sensitive data handling made it a go-to choice for many enterprises. But the landscape is changing.
Help Scout
JUNE 16, 2025
Working in support doesn't come with a ton of big win moments. It's one customer at a time, but that doesn't mean there are moments to notice and appreciate. Here are some to get you started.
Interaction Metrics
JUNE 16, 2025
We’ve completely updated our blog on how to avoid survey fatigue. The problem has only grown—but now we go deeper, showing: Why millions more surveys are being sent today than ever before How long, repetitive surveys drive customers away Why no-reply emails and lack of anonymity kill response rates Where incentives and better timing make a real difference When third-party surveys deliver more honest, actionable feedback If you’re seeing lower response rates or flat data, this post shows how to b
Advertisement
IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
Go Hire- ContactCenter
JUNE 16, 2025
In high volume recruiting, it's not just about filling positions rapidly, but to attracting the qualified, available, and interested candidates that fit the culture, and will stay the longest. This article is your guide through the maze of mass hiring, equipping you with the tactics to efficiently marry speed with quality in your recruitment endeavors.
Expert insights. Personalized for you.
200 
Let's personalize your content