Can agents get work done between customer contacts?
Brad Cleveland Blog
MARCH 9, 2023
I know, I know. It’s busy out there. The demand for agent-assisted service is relentless (wasn’t that AI-driven chatbot going to reduce workload?). Your team is juggling customer workload across channels—phone, chat, social media, et al.—and it feels a bit … Continue reading → The post Can agents get work done between customer contacts? appeared first on Brad Cleveland.
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