CCNG

DECEMBER 6, 2020

We all know that contact centers require a thoughtful balance of People, Process and Technology. The technology in a contact center, ideally, should support and enhance the other two components (People and Process). When it comes to technology, vendors are always pushing the next big thing. They can make it sound like everyone else has all of the new capabilities.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

GetFeedback

DECEMBER 6, 2020

Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions.

Surveys 99

Surveys 99

Hello Customer

DECEMBER 6, 2020

Here we are again, confined in our homes. With most retailers closing their doors, online delivery moves back into the spotlight. Customers expect a shopping experience to be fast, efficient, and easy. The most important element? The delivery. 74% of consumers say that the quality of the delivery is important in their intention to buy again. So do not underestimate the customer’s anticipation to unbox their purchase.

Brand ambassadors 95

Brand ambassadors Sales Feedback Service level 95

Hodusoft

DECEMBER 6, 2020

Voice broadcasting software is a useful tool that assists in sending pre-recorded voice messages to your consumers. It provides a mass communication technique that allows users to send personalized calls to a vast number of people at a time. It connects with a list of numbers through call and plays a recorded message to the customers. Voice broadcasting software is a complete interactive voice broadcasting platform that uses advanced technology and manages high traffic.

Personalization 52

Personalization Technology Marketing Management 52

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Global Response

DECEMBER 6, 2020

There are systems in place and routines that are followed in any business. Every workplace has a set of guidelines to follow to ensure order and productivity. While that looks different in more. The post Never Down: All About Our Infrastructure appeared first on Global Response.

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