The Police Interrogation Technique That Calms Angry Customers
Toister Performance Solutions
JANUARY 24, 2019
You've probably seen the good cop, bad cop technique in the movies. A suspect is interrogated by two cops. The first one, the bad cop, does their best to intimidate the suspect. They yell, threaten, and generally act like a jerk. Then the good cop intervenes and appears to defend the suspect. The good cop acts like they're on the suspect's side, and suddenly the suspect spills the beans.
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