Sat.Aug 15, 2020

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A Really Simple Way of Getting Better Reviews

Beyond Philosophy

Did you know that if you were to write a Customer Experience review on your mobile phone, it would be more emotional than if you did it on your computer? Did you also know you are more likely to tell me your email and or home address and your substance abuse history if I ask you on your mobile? You might be thinking that this can’t be true. However, recent findings by Professor Shiri Melumad, assistant professor of marketing for the Wharton School at the University of Pennsylvania suggest

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What is Learned Helplessness and How Does it Hurt Employee Experience?

GetFeedback

A look into how the way we're wired impacts employees' perception of work and satisfaction.

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Acquire These Top 7 Customer Service Skills

Ansafone

Being in customer service is an art of balancing multiple skillsets all at once. A great customer service department starts with highly-skilled customer service agents. When a person is working in customer service, a variety of skills are required to respond correctly and handle difficult issues with grace and excellent people skills. While having a … Acquire These Top 7 Customer Service Skills Read More ».

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6 Tips for Managing Remote Workers to Improve Customer Service

A Better Answer

With all of the available technology, more businesses are giving opportunities to their employees to work from home. Remote workers can keep businesses afloat when in-person meetings and work is not possible.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper