Why the future of customer service is AI and humans together
Eptica
JULY 21, 2019
Date: Wednesday, July 31, 2019 Author: Pascal Gauvrit - CTO Why the future of customer service is AI and humans together. Published on: July 31, 2019. Author: Pascal Gauvrit - CTO Since AI moved center stage, commentators have been queuing up to voice their concerns about its negative impact on people and jobs. Many experts paint a picture of human customer service agents being replaced by the likes of chatbots and smart assistants.
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