Sun.Jul 21, 2019

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Why the future of customer service is AI and humans together

Eptica

Date: Wednesday, July 31, 2019 Author: Pascal Gauvrit - CTO Why the future of customer service is AI and humans together. Published on: July 31, 2019. Author: Pascal Gauvrit - CTO Since AI moved center stage, commentators have been queuing up to voice their concerns about its negative impact on people and jobs. Many experts paint a picture of human customer service agents being replaced by the likes of chatbots and smart assistants.

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Punk CX says ‘Great at a few or average at a lot’

Eptica

Date: Wednesday, July 24, 2019 Author: Guest author: Adrian Swinscoe Punk CX says ‘Great at a few or average at a lot’. Published on: July 24, 2019. Author: Guest author: Adrian Swinscoe I believe that the customer experience (CX) space is becoming like prog rock in the 1970s…… overly technical, too elaborate and complicated, inwardly focused, a little exclusive and in danger of disappearing up it’s own a.