Fri.Apr 19, 2019

12 Customer Service Skills All Great Agents Need

TeamSupport

Great customer service agents are invaluable in any business. Not only can they make your customers happy in an instant, but they can completely change the perception of your company. Finding these great agents, however, isn’t easy.

Customer Service – 9 Tips for Sales, Marketing, and Support

ProProfs Blog

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. Leon Gorman. It needs no mention that buyers love excellent customer service.

Sales 137

Churn Monster – Acquired Customer

ChurnZero

Churn Monster #11: Acquired Customer. It’s time for us to take a look at another churn monster that causes a lot of risk – an acquired customer.

SaaS 53

Guest Blog: The Art of the Survey – Why one question is more than enough

ShepHyken

This week we feature an article by Georgina Nelson who explains her approach to collecting customer feedback that will help you provide a better customer experience. One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for. Through our work with retail businesses across the world, we’ve found that this couldn’t be further from the truth.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Is Facial Recognition Creepy or Is It Just the Future?

Beyond Philosophy

Is Facial Recognition Creepy or Is It Just the Future? Technology can analyze people’s facial expressions and determine what emotion they feel. It’s called Facial Expression Analysis and it uses Facial Recognition technology.

More Trending

5 Tips to Help You Host the Perfect Event

ProProfs Blog

Today’s generation looks forward to two things during the week: Spending the weekend in bed doing absolutely nothing or celebrating the weekend doing something they like. Millennials love events; I love events; more importantly, companies should also love events.

People Rise to Their Belief of Your Belief in Them

Integrity Solutions

Coaching Sales Teams and the Link Between Expectations, Beliefs and Performance. The truth is, all of us need coaches. Most people will not work, learn and extend themselves, by themselves, to the extent that they will with the help of a coach who sets high expectations for them. Think about it.

The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

Inbound call center solutions. Outbound contact center assistance. At the end of the day, which one is more important for your business or enterprise? You might be surprised to learn that many of our valued customers initially contact TeleDirect with only a vague idea of each type of client communication. Which one should your business concentrate on? It depends on a multitude of factors: Business or service type. Every enterprise has its own unique call center demands.

The Power of AI to Drive Change

Avaya

AI presents a huge opportunity, possibly bigger than digital transformation itself. The World Economic Forum predicts that digital transformation will provide economic value to business and society that will top $100 trillion dollars by 2025.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Surveying in a Digital Age: Why Millennials Want Their Voices Heard

Concentrix

See what our new research found out about customers' survey expectations and preferences, and what you can do about it. The post Surveying in a Digital Age: Why Millennials Want Their Voices Heard appeared first on Concentrix. Webinars Resources Webinar

Relationship vs Transactional Surveys for Measuring the Customer Experience

delighted

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? Do you know why some customers tend to stay while others go?

There’s No Time Like the Present

Concentrix

In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening. The post There’s No Time Like the Present appeared first on Concentrix. Webinars Resources Webinar

7 Top Trendy Ideas of the Customer Expectations in the Call Center

Dialer 360

Customer experience and customer expectations are running out of steam for many years. Every organization in the call center world now realized the customer experience is unique. Customer importance the background with everything. Massive struggle and resources have been sent at customer experience.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Relationship vs Transactional Surveys for Measuring the Customer Experience

delighted

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? Do you know why some customers tend to stay while others go?