Fri.Feb 24, 2023

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How to Hire the Best Call Center Manager for the Long Term?

Voiptime

In this issue about hiring successful call center managers, you'll discover: 1. The safest way to hire the call center manager or team leader. Hint: these are extremely powerful devices for hiring 2. the right call center manager for long-term cooperation; 3. What essential skill do you need to look for in your future sales or customer service manager?

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Accelerating Our Security Cloud Vision: Cisco Announces Intent to Acquire Valtix 

Cisco - Contact Center

When we think about today’s enterprise infrastructures, at their core, they comprise a few elements: multiple public clouds (primarily, Amazon Web Services, Microsoft Azure, Google Cloud, and Oracle C… Read more on Cisco Blogs

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Trending Sources

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Accelerate disaster response with computer vision for satellite imagery using Amazon SageMaker and Amazon Augmented AI

AWS Machine Learning

In recent years, advances in computer vision have enabled researchers, first responders, and governments to tackle the challenging problem of processing global satellite imagery to understand our planet and our impact on it. AWS recently released Amazon SageMaker geospatial capabilities to provide you with satellite imagery and geospatial state-of-the-art machine learning (ML) models, reducing barriers for these types of use cases.

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4 Ways Banks Can Hyper-Personalize Customer Experiences at Scale

SharpenCX

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Literally. If your customers don’t feel they’re receiving the personal experience they are looking for, they’ll find it elsewhere.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Call Center Burnout Rate Problem: Defining, Measuring, and Tips for Recovering From It

SQM Group

In this week's blog, we cover 7 tips to measure and recover from call center agent burnout, one of the call center industry’s biggest problems.

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Concentrix Earns Recognition on 2023 IAOP Global Outsourcing 100 List

Concentrix

Concentrix’s Excellence and Continuous Improvement Merits Inclusion for 16th Year. Location: Fremont, CA Date: February 16, 2023 Concentrix is proud to be recognized as a leader and one of the world’s best outsourcing service providers for the 16th year.

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The Future of Data Analytics: Leveraging Neuroscience for CX

24-7 InTouch

Technology is rapidly advancing in a way that will soon transform how customers experience and interact with brands. We will surely see this as metaverse innovations continue to emerge with developing AR/VR technology, but breakthroughs in data analytics like neuro-insights present another opportunity for companies to better understand human behavior, ultimately leading to enhanced, immersive customer experience (CX).

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Everything you Need to Know about Container Shipping: Costs, Insurance

CSM Magazine

Each day, thousands of containers are loaded and unloaded at our seaports in the UK. They are ferried to and fro using liner ships, which provide scheduled ferrying service on fixed routes – more so like a train or bus. This is essentially container shipping. Transporting goods in containers using liner ships has come into the light as an efficient method of moving large quantities of goods, be it private or commercial, across long distances globally.

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How to Improve the Healthcare Customer Service Experience for Patients and Providers

Working Solutions

The healthcare industry has had to adapt to remarkable changes brought on by the global health crisis of the last few years. As a result, improving the customer service experience has evolved into an issue of paramount importance for every company. Positive brand interactions are more critical than ever for the lifeline of a business.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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The Importance of Customer Service in Business Success

CSM Magazine

Customer service is a vital component of any successful business. The way a business deals with its customers can determine whether it thrives or fails. Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. In today’s competitive market, businesses that prioritize customer service have a competitive advantage over those that don’t.

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Future of Work Expo Redux - Press Coverage Digest

Jon Arnold

Just a quick coda to my earlier post about last week’s Future of Work Expo , with my photos and a link to a review article I wrote about it. Time to flip the script, and share what others had to say about the event.

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Resource Manager: Roles and Responsibilities

Andrew Mcfarland

Resource managers are an essential part of any business. They manage resources such as time, money, and people to ensure that projects stay on track and objectives are met. They also work with a wide range of stakeholders, from senior management to project teams, ensuring that the right resource is allocated in the right place at the right time.This article will explore what resource managers do, why they are essential, and how you can become one.

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Never Miss a Sale with Order Processing Outsourcing Services

Back Office Centers

By outsourcing with an experienced service provider for order processing, you may increase your company’s productivity, earnings, and customer happiness. We can guarantee that all of your orders are executed swiftly and precisely while also saving you time and money thanks to our years of expertise in this industry. Although it’s crucial for company owners to handle their orders, doing so might take a lot of time.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Feb 24 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: NAMER, United States (Remote) Organization: SnapCell As a Customer Success Manager you’ll onboard new customers and train without a hitch. Account management for both new and current clients. Frequent phone or online meetings with current clients within predetermined time frames. updating the SnapCell customer location/user templates. creating and participating in the completion of monthly customer reports and audits.

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ServiceNow Integration with Salesforce: Know the Why and How?

CSM Magazine

Salesforce CRM and ServiceNow Integration is for customer service agents who must quickly provide consumers with the information they need on the spot. It eliminates manual data entry or inefficient searches, as this integration gives customer service reps instantaneous access to all relevant customer information. The Cisco Contact Center platform can enable customer service agents to streamline their workflow and respond rapidly to customers, boosting customer satisfaction and loyalty.

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A Major Healthcare Solution Provider streamlines claims management with CafeX

CafeX

In this case study Key lessons from deploying CafeX at the Healthcare Solution Provider 1. Automate points of contact and workflows to mobilize and manage agents for effective claims handling. 2. Ensure efficient handling of inbound queries by aligning all relevant procedures, claims information and history in dedicated workspaces. 3. Improve decision making and productivity by giving agents access to content and incoming data through robust application integrations. 4.

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Achieve high performance at scale for model serving using Amazon SageMaker multi-model endpoints with GPU

AWS Machine Learning

Amazon SageMaker multi-model endpoints (MMEs) provide a scalable and cost-effective way to deploy a large number of machine learning (ML) models. It gives you the ability to deploy multiple ML models in a single serving container behind a single endpoint. From there, SageMaker manages loading and unloading the models and scaling resources on your behalf based on your traffic patterns.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.