Bill Quiseng

OCTOBER 9, 2024

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So, I encourage you to remind yourself and your colleagues every day about each one of The Rule of Three QUI TAKEAWAYS to Customer Service and Customer Experience. Because nobody can remember Number Four. I am here to tell you that if you’re not in the Top Three, you don’t even exist in the minds of your potential customers.

Customer Experience 173

Customer Experience Customer Service Customer Care Personalization 173

AWS Machine Learning

OCTOBER 9, 2024

Amazon Q Business is a fully managed, generative AI-powered assistant that you can configure to answer questions, provide summaries, generate content, and complete tasks based on your enterprise data. Amazon Q Business offers over 40 built-in connectors to popular enterprise applications and document repositories, including Amazon Simple Storage Service (Amazon S3) , Salesforce, Google Drive, Microsoft 365, ServiceNow, Gmail, Slack, Atlassian, and Zendesk and can help you create your generative

APIs 125

APIs Enterprise Management Accountability 125

ConvergeOne

OCTOBER 9, 2024

In this blog, we’ll explore the key risks associated with not migrating to a cloud-based unified communications solution and why sticking with on-premises systems could be detrimental to your business in the long run.

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AWS Machine Learning

OCTOBER 9, 2024

Amazon Lookout for Metrics is a fully managed service that uses machine learning (ML) to detect anomalies in virtually any time-series business or operational metrics—such as revenue performance, purchase transactions, and customer acquisition and retention rates—with no ML experience required. The service, which was launched in March 2021, predates several popular AWS offerings that have anomaly detection, such as Amazon OpenSearch , Amazon CloudWatch , AWS Glue Data Quality , Amazon Redshift M

Metrics 94

Metrics APIs Engineering Accountability 94

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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

Ambs Call Center

OCTOBER 9, 2024

You're trying to find the best way to reach more people with your business’ marketing. Email works, but these days, people pay less and less attention to their inboxes. So, what’s your next move?

Marketing 88

Marketing 88

Joe Rawlinson

OCTOBER 9, 2024

Establishing a professional ambience is essential for any business property. The environment of a workspace influences not only how clients perceive the business but also the productivity and morale of the employees. A well-designed space can instill confidence in visitors and create a positive atmosphere that sets your business apart. Whether you own a corporate office, a retail store, or a hospitality venue, creating a cohesive and polished look is key to leaving a lasting impression.

Morale 78

Morale 78

Cisco - Contact Center

OCTOBER 9, 2024

It is my pleasure to announce the general availability of several new DevNet sandboxes. We’re continuously monitoring sandbox utilization and listening to our community so that we can continuously improve the user experience we are providing with our sandbox environments. Let’s start with Catalyst Center, formerly known as DNA Center.

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Enghouse Interactive

OCTOBER 9, 2024

Discover nine proven strategies to reduce repeat calls in your call centers and contact centers coming from industry experts. Learn what sets Enghouse Interactive apart regarding your contact center needs.

Call Center 74

Call Center Contact Center 74

Cisco - Contact Center

OCTOBER 9, 2024

Proud to partner with the Dallas Cowboys as they leverage Webex solutions to enhance fan engagement and internal collaboration.

Entertainment 73

Entertainment Technology 73

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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Customer Service

Avoxi

OCTOBER 9, 2024

Enhancing Security in International Voice Communication: The Case for Cloud Migration International voice communication plays a pivotal role. However, as organizations expand their global customer base, they face growing security challenges in maintaining resilient and secure voice systems. The transition to cloud-based solutions offers new opportunities for enhanced security and operational efficiency.

Contact Center 71

Contact Center 71

Cisco - Contact Center

OCTOBER 9, 2024

The most recent blog from Kunal Hatode focuses on building an AI-native security operations center. Come dive into the details and join the conversation.

Customer Experience 69

Customer Experience 69

Kapta Customer Success

OCTOBER 9, 2024

Account reviews are vital for retention, growth, and client satisfaction. Analyzing client needs helps address challenges, find opportunities, and deliver value.

Accountability 59

Accountability Management 59

Cisco - Contact Center

OCTOBER 9, 2024

Using existing encryption and key management technologies, enterprises can realize quantum-safe encryption today without waiting for implementations.

Enterprise 62

Enterprise Technology Management 62

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Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.

Technology

MiaRec

OCTOBER 9, 2024

Did you know that 62% of millennials and 75% of Gen-Z customers almost always prefer self-service to contacting customer support? But that doesn't mean your contact center can't assist them in their customer journey. On the contrary! Using Voice of Customer (VoC) insights gleaned from your call recordings delivers valuable data to create the best self-service experience for them.

Self service 59

Self service Contact Center Customer Support 59

ConvergeOne

OCTOBER 9, 2024

Embrace the future of K-12 education with C1's Managed Services. Boost efficiency, enhance security, and support digital learning. Discover more today.

Management 59

Management Education 59

Cisco - Contact Center

OCTOBER 9, 2024

Explore the convergence of IT and OT in manufacturing. Watch "Cisco Partner Conversations" with Deloitte's Patrick Jehu and Cisco's Nick Holden to learn about The Smart Factory and overcoming complex business challenges.

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TMP Direct

OCTOBER 9, 2024

Enhancing the Customer Experience (CX) is vital in a fast-paced and competitive environment. Companies must ensure that every phase of the sales cycle – from initial engagement to post-purchase support – delivers seamless and satisfying interactions. TMP is committed to elevating your customer experience through innovative solutions and dedicated support.

Sales 52

Sales Customer Experience Chatbots Personalization 52

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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.

Contact Center

CSM Magazine

OCTOBER 9, 2024

The impact of Word of Mouth (WOM) on business cannot be underestimated. Traditional marketing methods still hold value, but the influence of an authentic customer recommendation is unparalleled. If you’ve experienced a friend raving about a product or service, you know how powerful word of mouth can be. But what exactly makes it so effective, and how can businesses harness its potential for growth and profitability?

Advertising 52

Advertising Customer retention Marketing Personalization 52

TMP Direct

OCTOBER 9, 2024

Enhancing the Customer Experience (CX) is vital in a fast-paced and competitive environment. Companies must ensure that every phase of the sales cycle – from initial engagement to post-purchase support – delivers seamless and satisfying interactions. TMP is committed to elevating your customer experience through innovative solutions and dedicated support.

Sales 52

Sales Customer Experience Chatbots Personalization 52

CSM Magazine

OCTOBER 9, 2024

Today, World Mental Health Day, England’s leading first aid charity St John Ambulance is joining global calls for organisations to prioritize mental health first aid in the workplace. The official theme this year is Mental Health at Work. The latest World Health Organization (WHO) figures reveal an estimated 12 billion working days are lost every year to depression and anxiety globally.

Education 52

Education Personalization Management Customer Service 52

Amplifai Coaching Category

OCTOBER 9, 2024

Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.

Customer Experience 52

Customer Experience 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

ConvergeOne

OCTOBER 9, 2024

The Imperative of Physical Security in IT Protection Against Unauthorized Access The first line of defense in any robust IT infrastructure is controlling who can physically access critical hardware and data centers. Implementing security measures like biometric authentication, RFID badges, and access control systems drastically reduces the risk of unauthorized entry.

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Advantage Communications

OCTOBER 9, 2024

The airline industry is one of the most customer-centric industries, where every interaction matters—whether it's booking a flight, modifying a reservation, or managing a last-minute cancellation. With the rise of digital services (such as websites and apps) and the growing demand for round-the-clock service, airlines face the challenge of maintaining high-quality customer support across multiple touchpoints.

Airlines 52

Airlines outsourcing Customer Experience Business Process Outsourcing 52

ConvergeOne

OCTOBER 9, 2024

One significant challenge organizations encounter is the management and maintenance of network security infrastructure. Many businesses do not have the in-house expertise or resources required to operate and manage complex firewall systems effectively. Deploying, configuring, and continually updating these systems to protect against the latest threats demands a level of technical proficiency and time investment that can strain internal IT teams.

Management 52

Management 52

AnswerConnect

OCTOBER 9, 2024

Ready to start and grow a small business in Canada? From legalities to marketing, you’ll find everything you need for a successful launch. Read our guide here! The post How to Start a Small Business in Canada appeared first on AnswerConnect Blog.

Marketing 52

Marketing Sales 52

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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.

Technology

ConvergeOne

OCTOBER 9, 2024

Discover how C1's Risk Mitigation Suite helps enterprises manage vulnerabilities, secure assets, and address risks like expanding attack surfaces and shadow IT.

Enterprise 52

Enterprise Management 52

CSM Magazine

OCTOBER 9, 2024

For one week a year, the spotlight shines on the people who make a difference behind the scenes: customer service professionals. The role of these teams can’t be overstated – they’re the human face of the brand, and when companies support them, customer loyalty and business growth naturally follow. Whether it’s a kind word or a small favor, gratitude is all about the details.

Customer Service 52

Customer Service Morale Entertainment Feedback 52

Hodusoft

OCTOBER 9, 2024

How Multi-Factor Authentication Protects Customer Data in Call Center Software? “Think of multi-factor authentication as an extra lock on your front door–it provides an additional layer of protection for your online accounts beyond just a password.” This anonymous quote sums up what multi-factor authentication is in extremely simple words.

call center software 52

call center software Call Center Contact Center Best practices 52