Fri.Nov 27, 2020

Guest Blog: How To Improve the Customer Experience Starting Today


This week we feature an article from Chelsea Lamb , co-founder and head tech writer at Business Pop. She provides multiple strategies to improve the customer experience in order to gain and retain repeat customers. It’s been said that customer service is dead.

Digital Transformation Didn’t Work: This Is What You Should Do Now

Beyond Philosophy

An organization’s digital experience is vital to their success. We have been getting a lot of clients asking for a review of their digital experience. Many recognize that their digital transformation hasn’t resulted in the experience that they hoped it would be.


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Secure at Home: Protecting Ourselves, Our Brand, Business and Customers

Contact Center Pipeline

During the summer of the COVID pandemic, sudden urgency emerged to get everyone home safely. Massive amounts of on-site agents were suddenly sent home to work remotely. However, the challenge is that not everyone has been set up in a safe, secure work environment.

How to Stay Close to Customers While Working From Home

CSM Magazine

The Institute of Directors (IoD) surveyed 958 British businesses and found that 74% plan to retain home-working for the foreseeable future. Four out of ten businesses reported that they had found working from home ‘more effective’.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Must-Have Features of Best Cloud Call Center Software


There are many definitions of cloud contact center available and today we also define it. A cloud call center is defined as a system to handle customer calls and interactions over the internet.



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Importance of Real-Time Reports & Analytics in Transforming Contact Centers


To ensure the long-term success of a contact center, the management must be aware of what’s going on in the contact center. They must know what went down between their customers and agents during the call and how well agents stick to compliance and quality guidelines.

How to Use Customer Service to Strengthen Your Customer Community

CSM Magazine

Having the long-term support of your customers is absolutely essential these days. Now that business has so heavily moved online, people have so many options for getting the products and services they need, and getting their attention can be brutally difficult.

Hello Customer is one of Belgium’s fastest-growing tech companies

Hello Customer

Ghent-based Hello Customer ranks among Belgian’s leading tech companies. Deloitte has included this SaaS company, which collects customer feedback and analyses it using artificial intelligence, in their prestigious ranking, the Fast 50 Belgium.

How to Keep Your Employees Satisfied and Avoid a Strike

CSM Magazine

Keeping your employees safe and satisfied is key to creating a friendly and supportive atmosphere at work. Sometimes those basic rules can be neglected due to burning deadlines or an enormous amount of work.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Nov 27 – Customer Success Jobs


Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services.

How Major Companies Have Migrated to a Work-at-Home Model

CSM Magazine

Exceptional circumstances create exceptional business decisions. And that couldn’t be more true in 2020 where businesses have been forced to adapt to a remote working model. To be honest, working from home was probably a trend already on the table and something that would happen eventually.

How do you create super-agents in your organisation?


Date: Friday, November 27, 2020 Author: Pauline Ashenden - Demand Generation Manager How do you create super-agents in your organisation? Published on: November 27, 2020.

Tips For Building Your Company’s Brand With Outbound Messaging


Share This Story Today’s smartphones offer a simple, convenient source of both work and entertainment, and businesses are using this to their advantage. Outbound messaging can promote special offers, discounts, and other benefits with repeat customers.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Reinventing the Holidays: Hanukkah in the US


We’re pleased to continue our Reinventing the Holidays series, this time covering Hanukkah in the US. As a refresher, this series centers on a central question for consumers and brands alike: what does the 2020 holiday season hold?

The rise of the super-agent

Enghouse Interactive

Over the past few years’ customer service has undergone a huge transformation. It has never been more important to winning and retaining customers, with more demanding consumers asking more queries , across more channels than ever before. At the same time, a greater proportion of routine customer service queries are now handled through web and voice self-service – research suggests that 83% of consumers are happy to use web self-service systems in order to help themselves.