Beyond Philosophy
MARCH 23, 2018
Have you been on a flight recently and found that you arrived at your destination a little early? I have, but I never thought much about it until I heard this NPR report. A Tufts University researcher named Silke Forbes thought it odd that she arrived 30 minutes early on a flight from Cleveland to Washington. She had taken the same flight a few years before, but it had taken less time back then.
ShepHyken
MARCH 23, 2018
This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. What professional skill is highly overlooked, underrated, often treated as an afterthought, yet is as vital as fuel for any vehicle on a company’s road to success?
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Beyond Philosophy
MARCH 23, 2018
Customers will fight harder to keep what they have than they will to gain new things. This is called Loss Aversion and it’s a big driver of customer behavior. This can be the route of customer complaints. What are the implications for designing a customer experience? The post Why Do Customers Fight For What They See To Be Their Rights? appeared first on.
GetFeedback
MARCH 23, 2018
The e-commerce experience is the key to success for online retailers. Anand Srinivasan of Hubbion shares 7 simple web elements that make all the difference.
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aircall
MARCH 23, 2018
What does it mean to be “The Best”? Is it a fact? An opinion? For Aircall’s recent survey of 475 customer support leaders , it comes down to self-reflection. “Overall, how would you rate the performance of your customer support team?”. Respondents chose from the following multiple-choice answers: Best in the industry. Good but not yet great. Significant room for improvement.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Altitude
MARCH 23, 2018
Will the machines save us or kill us all? – that is the question. While many are thrilled with the latest AI breakthroughs and dream of a shinning AI-powered world, others, like Bill Gates, Elon Musk, Steve Wozniak and the late and legendary Stephen Hawking, expressed concerns about the evolution of the machines and warned about an apocalyptic future.
GetFeedback
MARCH 23, 2018
The e-commerce experience is the key to success for online retailers. Anand Srinivasan of Hubbion shares 7 simple web elements that make all the difference.
LiveChat
MARCH 23, 2018
Who said that work has to be dull? Working can also be a source of fun, especially if you work in a nice environment, you’re working on an interesting project and you have a chance to self-develop. It’s double-fun if you can prove yourself right and win a sweet prize! Wait a minute, you might ask. Prize? What prize? Well, sometimes companies host events that allow its participants to work on innovative projects, present them to jury and even win laurels.
Hello Customer
MARCH 23, 2018
There are many articles written about the impact of artificial intelligence in the labor market. We are heading towards a fully automated world. And now that the end of the mobile-first era is approaching, we all need to prepare ourselves for an AI-first society. But what is AI?
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
FreshGrade
MARCH 23, 2018
Busy week? We’re here to help. Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. U.S. Congress rejects much of Betsy DeVos’ agenda in $1.3 trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. “Through tailoring schedules to meet
Solvvy
MARCH 23, 2018
The post The Marketer’s Guide to Customer Experience appeared first on Solvvy.
FreshGrade
MARCH 23, 2018
Busy week? We’re here to help. Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. U.S. Congress rejects much of Betsy DeVos’ agenda in $1.3 trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. “Through tailoring schedules to meet
Verint
MARCH 23, 2018
Just recently I was trying to pay for something, and my ATM card was declined. I was very embarrassed, even though the reason was simply my card had expired. When I called the bank, it turned out they had updated my address for everything except the ATM card and admitted it was because of a disconnect in their back-office systems and processes. How many times have you gone through a situation where you were working with your bank, insurer or any other provider and it took forever for them to res
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
AskNicely
MARCH 23, 2018
If you read my last blog post , you’ll know that 2007 was a big year for me — from the infamous solar hot dog cooker to having to parallel park for the first time (more on that later). Hopefully, you have a better grasp on what makes a good Net Promoter Score. . Now I want to tackle another all-too-common question: How do you calculate your Net Promoter Score?
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