Mon.Jan 11, 2021

Insights from a CX Expert: Anatomy of a Great Contact Center Experience


High quality customer service has always been the unsung hero of driving company profits, and the contact center experience often plays a key role in how that service is delivered and received.

5 Top Customer Service Articles For the Week of January 11, 2021


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]


Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members.

Leveraging Robotic Process Automation to Drive Improved Healthcare

TELUS International

Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX). Next-Gen Technology

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

inSided sees record 220% year-on-year growth as B2B demand for Customer Success Communities soars


[Amsterdam, Netherlands – January 12, 2021] In 2020, inSided, the Customer Success community platform , saw 220% year-on-year growth as more B2B companies wanted to leverage the power of community to facilitate customer self-service to increase retention and drive growth.



More Trending

Business stress and how to handle it


Business stress has spared no one, not even those rare people addicted to working. And when you value work-life balance, it’s not unusual to struggle with business stress. Maybe you’re. The post Business stress and how to handle it appeared first on AnswerConnect Blog.

Edify Labs Honored in the Built In 2021 Best Places To Work Awards


Contact: Liz Cahill for Edify Labs. PR Press Release Edify Labs built in la best companies to work for best places to work


Jan 11 – Customer Success Jobs


Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Overcoming 2021 Contact Center Challenges In 7 Steps


The New Year has arrived, but with it comes new challenges. Setting goals early for your contact center is essential to help produce better results on every level, from management to customer.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

ASUGA Webinar: Working from a Distance: Thriving in Today’s Virtual and Hybrid Workplace


Join us as we kick off the 2021 ASUGA Webinar Series. Each year, the ASUGA Board selects webinar topics with Aspect users ’ needs in mind.


Overcoming 2021 Challenges For Your Contact Center


The New Year has arrived, but with it comes new challenges. Setting goals early for your contact center is essential to help produce better results on every level, from management to customer.